Customer Care Specialist

3 weeks ago

Fairfax, United States Spargo Inc Full time
Job DescriptionJob Description

Customer Care Specialist

Hybrid WFH in Fairfax, VA 22030 | Currently – 2 days in office – 3 days remote

SPARGO, Inc. is a full-service event management company, offering a suite of services that support the production of trade shows, conventions, conferences, symposiums, and seminars.

Benefits

  • Casual Work Environment
  • 100% Company Paid Medical (choice of 3 plans), Dental and Vision for Employee
  • Available FSA or HSA account
  • 100% Company paid Basic Term Life and AD&D Insurance
  • 100% Company paid Long Term Disability Insurance
  • AFLAC is Available
  • 401(k) Plan
  • Paid Sick and Vacation Leave

Summary:

Position requires a highly motivated, energetic, flexible, and organized individual who is extremely detail oriented. Must be a team player with excellent interpersonal skills and an outstanding customer service attitude. Must be able to interact with customers by listening to their needs and finding the right solution to best ensure their satisfaction. This position reports to the Call Center Operations Manager and supports the registration, housing and exhibits sales department.

Essential Duties and Responsibilities (in order of importance):

  1. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  2. Answer ACD calls as instructed with a goal of exceeding performance standards.
  3. Must meet the monthly call center goals as outlined in the call center goals program.
  4. Assist customers with online registration and housing requests, utilize standard scripts and maintain control of the call.
  5. Learn/Understand the registration and housing platforms to operate within them.
  6. Respond to incoming emails and live customer web chats from our registration and housing websites.
  7. Participate in training meetings with Registration and Hosing as required.
  8. Provide feedback and communicate with the supervisor/manager daily.
  9. Support Registration and Housing by giving feedback on customer inquiries.
  10. Retrieve and sort faxes.

Essential Duties and Responsibilities (in order of importance) cont.:

  1. Perform data entry in the platforms as necessary to avoid backlog and to maintain performance standards processing registration and housing forms as needed.
  2. Provide accurate information to callers.
  3. Perform outbound calls to follow up and resolve issues in a timely fashion.
  4. Perform other duties as assigned.

Qualifications (computer & communication skills, training, certification, etc.):

  1. Excellent verbal and written communication skills.
  2. Must be organized and can multi-task.
  3. Must have the ability to work in a team-oriented environment.
  4. Proficiency with MS Office and internet savvy.
  5. Data Entry skills

Education and/or Experience

  1. Call Center experience preferred.
  2. Minimum one (1) year customer service experience.

  • Customer Care Specialist

    3 weeks ago

    Fairfax, United States SPARGO Full time

    Customer Care SpecialistHybrid WFH in Fairfax, VA 22030 | Currently – 2 days in office – 3 days remoteSPARGO, Inc. is a full-service event management company, offering a suite of services that support the production of trade shows, conventions, conferences, symposiums, and seminars. Benefits Casual Work Environment 100% Company Paid Medical (choice of 3...

  • Customer Service Specialist

    2 weeks ago

    Fairfax, United States Service Experts - Cropp-Fairfax Full time

    **Position Title: Customer Service Specialist** **Reports To**:Manager **Status**:Full-time, Regular position **Category**: Customer Service **Location Name**: CroppMetcalfe **Location Address**: 8421 Hilltop Rd, Fairfax, VA 22031 **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team...

  • Customer Development Specialist

    2 weeks ago

    Fairfax, United States Peak Custom Remodeling Full time

    _Are you a motivated individual with a passion for sales and generating leads? Do you thrive in a fast-paced environment and enjoy connecting with potential clients? If so, Peak Custom Remodeling wants you on our team!_ **About Us**: Peak Custom Remodeling is a leading contractor in the nation dedicated to enhancing the lives of our customers. Our culture...

  • Dog Walker, Pet Sitter, Pet Care Specialist

    3 weeks ago

    Fairfax, United States Beckys Pet Care Inc Full time

    Work Where You Live! Love What You Do! At Becky’s Pet Care, we believe in delivering great experiences for our pets and their families, team members, and community. We do what’s right, and we pride ourselves on thorough processes, procedures, attention to detail, and deep pet knowledge. Our Pet Care Specialist position is more than a job; it’s an...

  • Customer Success Specialist

    5 days ago

    Fairfax, United States Morsel Full time

    We are seeking a highly organized and detail-oriented individual to join our team as a Customer Success Specialist - Onboarding . In this role, you will be the first person to welcome a new client. You will be responsible for ensuring a smooth and efficient onboarding process for our valued customers. As a Customer Success Specialist, you will work closely...

  • Pet Care Specialist

    1 week ago

    Fairfax, United States Beckys Pet Care Inc Full time

    Work Where You Live! Love What You Do! At Becky’s Pet Care, we believe in delivering great experiences for our pets and their families, team members, and community. We do what’s right, and we pride ourselves on thorough processes, procedures, attention to detail, and deep pet knowledge. Our Pet Care Specialist position is more than a job; it’s an...

  • Esthetician

    3 days ago

    Fairfax, United States Specialist Office Full time

    Job DescriptionJob DescriptionEsthetician – LicensedFairfax, VAMUST:The Licensed Esthetician must have experience:Must have 1 plus years of experience working as EstheticianMust have experience working in a Plastic Surgery, Dermatology, or MedspaMust have experience with laser treatments Laser hair removal, V-Beam, Fraxel, IPLMust have experience working...

  • Guest Care Specialist

    1 month ago

    Fairfax, United States Monro, Inc. Full time

    Company Description Monro is an Auto Care Company that cares about their employees and their guest. Job DescriptionPosition Summary: You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales...

  • EFAST2 Customer Service Specialist II

    3 weeks ago

    Fairfax, United States General Dynamics Information Technology Full time

    Req ID: RQ176111 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI Full 5C (T3) Job Family: Customer Service Skills: Call Center,Customer Satisfaction,Customer Service,Microsoft Outlook,Telephone Communications Experience: 1 + years of related experience US Citizenship...

  • EFAST2 Customer Service Specialist II

    4 weeks ago

    Fairfax, United States General Dynamics Information Technology Full time

    Req ID: RQ176111 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI Full 5C (T3) Job Family: Customer Service Skills: Call Center,Customer Satisfaction,Customer Service,Microsoft Outlook,Telephone Communications Experience: 1 + years of related experience US Citizenship...

  • Customer Support Specialist

    2 days ago

    Fairfax, United States MyStudio Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive on solving challenges and ensuring customer satisfaction? Join our dynamic team as a Customer Support Specialist and be the front line of our commitment to excellence. As a key player in our customer support team, you'll have the opportunity to engage with customers, address...

  • Customer Service Specialist

    3 weeks ago

    Fairfax Station, United States Service Experts Full time

    Position Title: Customer Service SpecialistReports To: Manager Status: Full-time, Regular position Category: Customer Service Location Name: CroppMetcalfe Location Address: 8421 Hilltop Rd, Fairfax, VA 22031 Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in...

  • Radiology Technician

    4 weeks ago

    Fairfax County, United States Specialist Office Full time

    Job DescriptionJob DescriptionRadiology TechnicianFairfax County VA - Multiple full time (no travel) positions availableMUST:Experienced Radiology TechnicianEMR Epic preferredHigh School DiplomaBLSARRT & Virginia State LicenseUnder the direction of the clinical provider, perform x-ray services for patients by applying x-ray energy to assist in diagnosis or...

  • Radiology Technician

    4 weeks ago

    Fairfax County, United States Specialist Office Full time

    Job DescriptionJob DescriptionRadiology TechnicianFairfax County VA - Multiple full time (no travel) positions availableMUST:Experienced Radiology TechnicianEMR Epic preferredHigh School DiplomaBLSARRT & Virginia State LicenseUnder the direction of the clinical provider, perform x-ray services for patients by applying x-ray energy to assist in diagnosis or...

  • Emergency and Critical Care Technician

    3 weeks ago

    Fairfax, United States VCA Southpaws Veterinary Specialist and Emergency Full time

    Are you a *Licensed Veterinary Technician (LVT)* looking to make a real impact while advancing your skills in a *24-hour Emergency and Critical Care Departmen*t? VCA SouthPaws Veterinary Specialists & Emergency invites you to join our dedicated team, where you'll play a crucial role in providing exceptional, cutting-edge medical care to our furry...

  • Emergency and Critical Care Technician

    3 weeks ago

    Fairfax, United States VCA Southpaws Veterinary Specialist and Emergency Full time

    Are you a *Licensed Veterinary Technician (LVT)* looking to make a real impact while advancing your skills in a *24-hour Emergency and Critical Care Departmen*t? VCA SouthPaws Veterinary Specialists & Emergency invites you to join our dedicated team, where you'll play a crucial role in providing exceptional, cutting-edge medical care to our furry...

  • Emergency and Critical Care Technician

    3 weeks ago

    Fairfax, United States VCA Southpaws Veterinary Specialist and Emergency Full time

    Are you a *Licensed Veterinary Technician (LVT)* looking to make a real impact while advancing your skills in a *24-hour Emergency and Critical Care Departmen*t? VCA SouthPaws Veterinary Specialists & Emergency invites you to join our dedicated team, where you'll play a crucial role in providing exceptional, cutting-edge medical care to our furry...

  • Coolsculpting Specialist

    2 weeks ago

    Fairfax, United States Cool Contours Full time

    CoolSculpting Specialist We are a practice specializing only in CoolSculpting and are ranked #1 in VA for CoolSculpting Elite. We are looking to grow our hard working, professional team. As a CoolSculpting Specialist, you will have front desk responsibilities and will be working with our trained CoolSculpting Specialists to provide excellent patient care...

  • Customer Experience

    4 days ago

    Fairfax Station, United States ICF International Inc Full time

    Multiple locations Atlanta, Georgia, United States of America Fairfax, Virginia, United States of America JOB #R2200858 **Customer Experience (CX) Specialist** ICF is looking for an **Customer Experience Specialist (CX)** to join our thriving CX team in the **Atlanta, GA** and **Washington, D.C**. area. This position provides our client with expertise in...

  • Customer Care Representative

    2 months ago

    Fairfax, United States Ultimate Charities Inc. Full time

    We are seeking a dedicated Customer Care Representative to join our growing team. As the first point of contact for the Fundraising and Marketing & Communications teams, you will play a crucial role in processing donations, maintaining the donor database, and providing exceptional customer care. Collaborating with the Supporter Relations Manager, you will...