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Parts Specialist

2 months ago

Fort Wayne, United States Southeastern Equipment Company Full time
Job DescriptionJob DescriptionDo you thrive in a fast paced environment? Get a sense of satisfaction from getting customers the right product the first time? You might be perfect to work in Southeastern Equipment's Parts Department. Our parts specialists are the ultimate multi taskers working with customers, using blow up schematics, and organizing our fully stocked parts department.

Parts Associate Job Description

Primary Responsibility Summary

Parts Associate plays a pivotal role in delivering top-notch customer service, including assisting customers, providing product expertise, and processing orders accurately. Additionally, they manage part orders, ensure timely delivery, and research alternative parts and suppliers as needed. Inventory management, precise record-keeping, and supporting annual audits are integral to the role. Meticulous documentation and report generation for parts transactions and inventory metrics contribute to efficient operations. The associate remains adaptable, assisting the Parts Manager with various tasks, such as enhancing department presentation through displays and merchandising.

Reporting Structure

  • Reports to Parts Manager

Travel Requirements

  • May travel for training

  • May travel if needed at another branch

FLSA Classification

  • Nonexempt

Metrics Accountable

  • Parts No Bin (0)

  • Personal and Parts Department 5S (85%)

  • Inventory Accuracy (TBD)

  • Parts on Will Call (0 over 30 days)

  • Parts Sales

  • Customer Satisfaction

?Values and Mission

Upholds Southeastern Equipment's Values, Vision, and Culture.

Passion

We create relationships, not just transactions.

Niche

Through high levels of customer experience we provide solutions and expertise to help customers build the future.

Core Values

Passionate - We have a steadfast determination.

Helpful - We are reliable.

Hustle - We have grit and do more than what is required.

Human - We treat everyone with empathy and dignity.

Customer First - We make sure our customers are cared for first.

People Focused - We're people focused, nobody's just a number.

Accountability Chart Responsibilities

Customer Service

  • Greet and assist customers in-person and over the phone with their parts inquiries.

  • Provide product knowledge and recommendations to customers based on their equipment needs.

  • Process customer orders promptly and accurately.

Part Ordering and Processing

  • Collaborate with vendors to place orders for parts and ensure timely delivery.

  • Verify the accuracy of incoming orders and resolve discrepancies as needed.

  • Create and maintain customer and equipment records for future reference.

  • Stay updated on the latest construction equipment parts and components available in the market.

  • Research and identify alternative parts and suppliers to meet customer needs when specific parts are not readily available.

  • Collaborate with colleagues and vendors to source hard-to-find or specialized parts.

  • Purchase order pricing accuracy and invoice matching

Inventory Management

  • Receive, inspect, and organize incoming parts shipments.

  • Maintain accurate records of inventory levels, part numbers, and pricing.

  • Assist with annual inventory audits.

Documentation

  • Maintain organized and up-to-date records of parts transactions, invoices, and receipts.

  • Generate reports on parts sales, inventory turnover, and other relevant metrics.

Parts Duties as assigned by Parts Manager

Perform various tasks and projects as directed by the Parts Manager to support the efficient operation of the parts department.

  • Assist with parts displays, merchandising, or other initiatives to enhance the department's presentation.

  • Ability to multitask and jump back and forth between issues

Educational and Experience Requirements

High school diploma or equivalent; additional education or technical training is a plus.

  • Previous experience in a similar role within the construction equipment industry is highly desirable.

  • Strong knowledge of construction equipment parts and components a plus.

  • Excellent customer service and communication skills.

  • Proficiency in using computerized inventory management systems.

  • Detail-oriented with strong organizational skills.

  • Proficient in Microsoft Office, word, excel, PowerPoint etc.

  • 30 WPM typing speed

  • Ability to lift heavy objects and perform physical tasks as needed.

  • Valid driver's license.

  • Willing to be forklift certified

  • Professional etiquette required

Physical Requirements and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



Southeastern Equipment is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship.

Do you have a great work history but are hesitant to apply because your previous experience doesn’t specifically align? We encourage you to apply Southeastern Equipment values established skill sets, tenure, and culture fit over industry experience. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or others within our organization.

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Southeastern Equipment offers full time employees: competitive salary, full benefits (Medical, Dental, Vision, Critical Illness, Life Insurance,401K, Wellness), and PTO, Company apparel and uniforms provided, boot allowance. EOE.

Southeastern Equipment is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.