Client Care Representative

1 month ago

Kapolei, United States HiEmployment Full time
Job DescriptionJob DescriptionAbout the role:
The Customer Care & Sales Representative’s main responsibility is to provide superior customer service to new and existing clients.

Schedule: M-F 8:00am-5:00pm

Payrate: $18.50/hr.

Location: Kapolei

Primary Functions:
• Answer telephones, forward callers, accept messages.
• Create client work orders from telephones, fax, and web users and from remote users.
• Assist clients with questions regarding order fulfillment, services available and general pricing while providing superior client service.
• Provide inside sales support to all clients by providing details of offered services, pricing, agreements, etc.
• Notify Operations of changes that may affect service schedule
• Coordinate and process rush and emergency client container and file requests
• Regularly update service schedule reviewing daily with the Transportation Coordinator or Director of Client Services.
• Complete database research on missing client containers, files, or tapes, and maintain client contact
• Communicate with Clients as needed for Call Backs as directed by the Operations Team or SOP’s.
• Assist or perform the vault processing as directed by the Director of Client Care
• Process destruction and permit work orders
• Process requests for printed bar codes as needed
• Complete closing of work orders daily
• Ensure all visitors are greeted, signed in and are given a badge
• Complete filing of all work orders and management logs daily
• Process incoming mail - Fed Ex, UPS, etc. daily.
• Assist or process as directed all levels of Client and/or Vendor invoices (Billing) by the timelines set
• Comply with all company policies and procedures
• Maintain knowledge of our industry and new regulations
• Other duties as assigned by Supervisor

Education and Years of Experience:
• High school diploma or equivalent.
• Six months or more experience in a customer service environment or call center preferred.

Knowledge, Skills and Abilities:
• Must have strong Windows based computer skills.
• Excellent listening skills.
• Strong negotiation skills.
• Strong oral and written communication skills (must possess grammatically correct English skills).
• Must be flexible and friendly under pressure.
• Must have excellent attention to detail.
• Ability to work collaboratively in a team environment.
• Ability to multi-task with a strong attention to detail.
• Ability to deliver outstanding customer service.
• Ability to adapt to a fast-paced environment.
• Ability to demonstrate continuous employment/work history.

Physical Requirements (lifting, etc.):
• Periodic lifting of 20 to 50 lbs.

  • Client Care Representative-Hawaii

    2 weeks ago

    Kapolei, United States ACCESS TCA Full time

    Why Access?Competitive Hourly Pay - $18.50/hr. Medical, Dental, Vision and Life insurance 14 days of PTO, 7 Paid Holidays, 2 personal days. 401K Retirement program with 3% company match, 100% vesting in 4 years. Company Paid Uniforms Training and Growth opportunities Job SummaryThe Client Care Support Representative’s main responsibility is to...

  • Client Care Representative-Hawaii

    5 days ago

    Kapolei, United States ACCESS TCA Full time

    Why Access?Competitive Hourly Pay - $18.50/hr. Medical, Dental, Vision and Life insurance 14 days of PTO, 7 Paid Holidays, 2 personal days. 401K Retirement program with 3% company match, 100% vesting in 4 years. Company Paid Uniforms Training and Growth opportunities Job SummaryThe Client Care Support Representative’s main responsibility is to...

  • Preventative Care Advocate Representative

    2 weeks ago

    Kapolei, United States Bishop & Company Full time

    Preventive Care Advocate II Representative Bishop & Company is looking for a Preventive Care Advocate II Representative temp to work hybrid (in-office and remote) with Kapolei location as their home base. We need someone with strong computer skills w Representative, Advocate, Healthcare, Staffing

  • Prosthetic Representative

    2 weeks ago

    Kapolei, Hawaii, United States Department Of Veterans Affairs Full time

    Summary The Prosthetic Representative position is located at the Daniel Kahikina Akaka VA Clinic in Kapolei, Hawaii.The incumbent of this position administers or performs work concerned with rendering prosthetic and sensory aids services to disabled patients, such as: Planning, developing, and directing a Prosthetic and Sensory Aids Program at the national,...

  • PREVENTATIVE CARE ADVOCATE REPRESENTATIVE

    3 weeks ago

    Kapolei, HI 96709, USA, United States Bishop & Company Full time

    Preventive Care Advocate II Representative Bishop & Company is looking for a Preventive Care Advocate II Representative temp to work hybrid (in-office and remote) with Kapolei location as their home base. We need someone with strong computer skills w Representative, Advocate, Healthcare, Staffing

  • Patient Service Representative

    6 days ago

    Kapolei, United States Gentle Dental Full time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile.  Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.   We focus on a commitment to patient care,...

  • Patient Service Representative

    5 days ago

    Kapolei, HI, 96709, Honolulu, HI, United States Gentle Dental Part time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care,...

  • Voter Center Technical Lead

    5 days ago

    Kapolei, United States TCWGlobal Full time

    Voter Center Technical Lead Payrate: $22/hrLocation: Kapolei Hale Honolulu, HI 96707Start Mid July, 2024-August 31, 2024 (Primary Election)Start Mid September, 2024-End of November (General Election)Work Monday-Saturday, 10am-3pmJob Overview: Our leading IT & Services client, leading provider of election technology is hiring Voter Service Center Field...

  • Voter Center Technical Lead

    1 week ago

    Kapolei, United States TCWGlobal Full time

    Voter Center Technical Lead Payrate: $22/hrLocation: Kapolei Hale Honolulu, HI 96707Start Mid July, 2024-August 31, 2024 (Primary Election)Start Mid September, 2024-End of November (General Election)Work Monday-Saturday, 10am-3pmJob Overview: Our leading IT & Services client, leading provider of election technology is hiring Voter Service Center Field...

  • Voter Center Technical Lead

    5 days ago

    Kapolei, United States TCWGlobal Full time

    Voter Center Technical Lead Payrate: $22/hrLocation: Kapolei Hale Honolulu, HI 96707Start Mid July, 2024-August 31, 2024 (Primary Election)Start Mid September, 2024-End of November (General Election)Work Monday-Saturday, 10am-3pmJob Overview: Our leading IT & Services client, leading provider of election technology is hiring Voter Service Center Field...

  • Director of Behavioral Health

    12 hours ago

    Kapolei, United States United States Veterans Initiative Full time

    Establishes appropriate, quality standards for client care in mental health, addiction treatment, and health promotion activities for U.S. VETS Assures that appropriate protocols for continuous improvement are established in mental health and addicti Behavioral Health, Director, Behavioral, Clinical, Program Coordinator, Health, Healthcare

  • Voter Center Technical Lead Kapolei-96707

    2 weeks ago

    Kapolei, United States TCWGlobal Full time

    Job DescriptionJob DescriptionVoter Center Technical Lead Payrate: $22/hrLocation: Kapolei Hale Honolulu, HI 96707Start Mid July, 2024-August 31, 2024 (Primary Election)Start Mid September, 2024-End of November (General Election)Work Monday-Saturday, 10am-3pmJob Overview:Our leading IT & Services client, leading provider of election technology is hiring...

  • Voter Center Technical Lead Kapolei-96707

    2 weeks ago

    Kapolei, United States TCWGlobal Full time

    Job DescriptionJob DescriptionVoter Center Technical Lead Payrate: $22/hrLocation: Kapolei Hale Honolulu, HI 96707Start Mid July, 2024-August 31, 2024 (Primary Election)Start Mid September, 2024-End of November (General Election)Work Monday-Saturday, 10am-3pmJob Overview:Our leading IT & Services client, leading provider of election technology is hiring...

  • Insurance Sales and customer service

    4 weeks ago

    Kapolei, United States Darren Tatsuno Agency Full time

    Job DescriptionJob DescriptionAre you looking for a career to replace your job? Darren Tatsuno Agency in Kapolei, Hawaii, is looking for an experienced sales representative to join our team. In this role, you will be responsible for selling products to customers utilizing phone, email, and video conferencing. You will be responsible for understanding their...

  • Outreach Worker

    2 weeks ago

    Kapolei, United States Parents and Children Full time

    Parents and Children Together is a statewide company that works with Hawaii’s children, individuals, and families to create safe and promising futures. Our vision is for Hawaii to be a peaceful, safe, and vibrant community with opportunities for all to fulfill their dreams. Our company culture is deeply embedded by our Core Values of Respect,...

  • Outreach Worker

    2 weeks ago

    Kapolei, United States Parents And Children Together Full time

    Job DescriptionJob DescriptionParents and Children Together is a statewide company that works with Hawaii’s children, individuals, and families to create safe and promising futures. Our vision is for Hawaii to be a peaceful, safe, and vibrant community with opportunities for all to fulfill their dreams. Our company culture is deeply embedded by our Core...

  • Comprehensive Counseling

    2 weeks ago

    Kapolei, United States Parents And Children Together Full time

    Job DescriptionJob DescriptionParents and Children Together is a statewide company that works with Hawaii’s children, individuals, and families to create safe and promising futures. Our vision is for Hawaii to be a peaceful, safe, and vibrant community with opportunities for all to fulfill their dreams. Our company culture is deeply embedded by our Core...

  • Comprehensive Counseling

    5 days ago

    Kapolei, United States Parents And Children Together Full time

    Job DescriptionJob DescriptionParents and Children Together is a statewide company that works with Hawaii’s children, individuals, and families to create safe and promising futures. Our vision is for Hawaii to be a peaceful, safe, and vibrant community with opportunities for all to fulfill their dreams. Our company culture is deeply embedded by our Core...

  • Sales Executive Licensed

    1 day ago

    Kapolei, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $18.75 Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. JOB SUMMARY Contribute to...

  • Sales Executive Licensed

    2 days ago

    Kapolei, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $18.75 Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. JOB SUMMARY Contribute to...