Customer Service Representative

2 weeks ago


Houston, United States Eminence Relations Inc Full time
Job DescriptionJob DescriptionBenefits:
  • Company parties
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Signing bonus
  • Training & development

Eminence Relations is a customer-centric organization committed to delivering top-notch service to our valued clients. We are currently seeking a dedicated and detail-oriented Customer Service Operations Coordinator to join our team. If you thrive in a fast-paced, customer-focused environment and possess exceptional organizational and communication skills, we want you to be a part of our customer service team.

Before applying:
Must be at least 18 yrs of age
Must live in Houston
Must not have any criminal record less than 7 yrs ago, misdemeanor is okay

Key Responsibilities:
  • Operations Coordination: Act as the central point of contact for the customer service team, ensuring the smooth operation of daily activities, tracking progress, and resolving operational issues efficiently.

  • Process Improvement: Continuously evaluate and refine customer service processes to enhance efficiency and effectiveness, collaborating with team members to implement improvements.

  • Team Support: Provide support to customer service agents by resolving complex customer inquiries, offering guidance on best practices, and escalating issues when necessary.

  • Reporting and Analysis: Create and maintain detailed reports on customer service performance, analyzing data to identify trends and areas for improvement. Provide regular updates to the management team.

  • Resource Management: Assist in staff scheduling, workload distribution, and resource allocation to ensure adequate coverage and optimal use of team resources.

  • Quality Assurance: Monitor customer service interactions to maintain service quality standards, provide feedback and training as needed, and ensure compliance with company policies.

  • Customer Feedback: Collect and analyze customer feedback, working to implement changes that enhance the overall customer experience.

  • Cross-Functional Collaboration: Collaborate with other departments, such as sales and product development, to share customer insights and contribute to the overall improvement of our services and products.

Qualifications:
  • Bachelor's degree or equivalent experience in a related field but NOT required
  • Proven experience in a customer service role, with a track record of success in coordinating operations.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Analytical mindset with the ability to interpret data and drive actionable insights.
  • Team-oriented, adaptable, and proactive in problem-solving.
  • Knowledge of customer service best practices and industry standards.
  • Ability to work collaboratively and independently as necessary.



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