IT Help Desk Support Analyst

1 month ago

Lombard, United States Aqueity Full time
Job DescriptionJob DescriptionAqueity is looking for a skilled IT Help Desk Support Analyst, who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies: workstations, printers, servers, networks, and vendor-specific hardware/software. The ideal candidate has a true passion for technology and learning, enjoys problem solving, and has excellent customer service skills. 

Responsibilities:
  • Provides IT Support relating to technical issues involving Microsoft’s core business applications, operating systems, and cloud services
  • Supports disaster recovery solutions
  • Provides technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Provides basic remote access solution implementation and support: VPN, remote services, and Citrix
  • Monitors the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Triages and classifies incoming service requests by gathering information from clients and computer systems
  • Documents and tracks all required information supporting accurate ticket reporting for the Service Desk
  • Resolves service requests during the first phone call if possible, and escalates service requests to other resources as needed
  • Communicates with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Displays an ability to patiently walk a user through the steps needed to address the issue
  • Fast turnaround of customer requests - quickly and correctly identifies the user's issue or problem, recommending the most efficient solution to address the issue
  • Answers all web-based inquiries and phone calls within the response time goals for the Service Desk
  • Documents basic support processes and knowledge base articles for recurring issues as needed, and escalates identified recurring issues to next level support engineers
  • Ability to work in a team and communicate effectively - maintains a positive and friendly attitude towards all team members
  • Handles difficult situations calmly and with confidence
  • Displays empathy for our technology users and their day-to-day challenges
  • Maintains good organization and follows each user service issue through to completion
  • Productively fills down-time to improve our technology infrastructure and our organization
  • Proactively makes suggestions for solutions to our most recurring user requests and technology service issues
  • Improves customer service, perception, and satisfaction
  • Other duties as assigned
Requirements:
  • Minimum high school diploma and 2+ years’ experience in end user technical support role in a related technical support discipline, or equivalent combination of education and experience
  • Relevant experience in a technical support role, creating help tickets and handling end user support
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Experience working with an IT managed services provider or IT consulting firm strongly preferred
  • Experience with ConnectWise and/or Kaseya preferred
  • Certifications preferred (e.g. CompTIA A+, Microsoft MTA/MCSA, etc.)
  • Strong verbal/written communication skills including telephony skills, active listening, and customer-care, and detailed documentation skills
  • Ability to translate "IT" speak for the customer and create tangible action items
  • Strong problem solving and diagnosis skills of technical issues, ability to "think outside the box"
  • Ability to multi-task and adapt to changes quickly while managing competing priorities
  • Technical awareness: ability to match resources to technical issues appropriately
  • Understanding of various support tools, troubleshooting techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-paced environment
  • Able to work in a team-oriented environment and communicate effectively
  • Current active drivers’ license with active auto insurance
  • Able to lift computer equipment, approx. 40lbs.

Why Work for Aqueity? 
  • Competitive salary: $45-60k depending on experience 
  • Bonus program
  • Excellent healthcare benefits (medical, dental and vision)
  • Company paid basic dental, life and AD&D, short/long term disability insurance
  • Retirement savings account employer match
  • Ongoing training and development
  • Paid Time Off program
  • In-office highly collaborative work environment, with partial remote work option
  • Business casual dress code
  • Quarterly company lunches
  • Fun work culture - on demand video games/foosball, team building events
  • The best coworkers you could ask for
  • Great place to learn and grow in IT

Powered by JazzHR

EJssygWchJ

  • IT Help Desk Support Analyst

    4 weeks ago

    Lombard, United States Aqueity Full time

    Aqueity is looking for a skilled IT Help Desk Support Analyst, who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies: workstations, printers, servers, networks,...

  • Help Desk Support Specialist Forbes Technical Consulting Itasca, IL

    4 weeks ago

    Lombard, United States Open Full time

    front runner Help Desk Support Specialist VIVA USA Inc Chicago, IL 60684 posted yesterday More... front runner IT Help Desk Support Specialist USA Vein Clinics Northbrook, IL 60065 posted 12/23/2021 More... front runner Help Desk Support Specialist Middleground It Chicago, IL 60701 posted 12/26/2021 More... front runner Help Desk Support Eaton Corporation...

  • Help Desk Support- Contract

    6 days ago

    Lombard, United States Hire Hero Full time

    **Job Overview**: **Can interview and start IMMEDIATELY!** **Technical Qualifications**: - First-level support to investigate and resolve software and hardware problems for end-users, companywide. - Previous experience in a corporate environment is a must! - Serve as the first point of contact for end-users seeking technical - Utilize probing questions to...

  • Service Desk Coordinator

    1 month ago

    Lombard, United States Paul Mitchell the school Lombard Full time

    Description: **Paul Mitchell The School-Lombard is seeking a qualified Service Desk Coordinator to join our family!** With over one hundred schools nationwide, Paul Mitchell Schools are growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified team members who...

  • Service Desk Coordinator

    1 month ago

    Lombard, United States U P Academy of Hair Design Inc Full time

    Job DescriptionJob DescriptionDescription:Paul Mitchell The School-Lombard is seeking a qualified Service Desk Coordinator to join our family!With over one hundred schools nationwide, Paul Mitchell Schools are growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most...

  • Financial Analyst

    1 month ago

    Lombard, United States Culligan by WaterCo Full time

    **Job Description: Financial Analyst** **Company**: Culligan by WaterCo **Position Type**: Full-Time, **Location**: Lombard, IL **About the Company**: Culligan by WaterCo is a leader in the water treatment industry, known for innovative solutions and exceptional service. We are committed to enhancing the health and satisfaction of our customers through...

  • Financial Analyst

    3 weeks ago

    Lombard, United States Culligan Full time

    Job Description: Financial Analyst Company: Culligan by WaterCo Position Type: Full-Time, Location: Lombard, IL About the Company: Culligan by WaterCo is a leader in the water treatment industry, known for innovative solutions and exceptional service. We are committed to enhancing the health and satisfaction of our customers through high-quality water...

  • Front Desk Receptionist

    7 days ago

    Lombard, United States Rosin Optical Co., Inc. Full time

    Company: - “With a legacy spanning nine decades and counting, Rosin Eyecare has built a longstanding reputation in Chicago land region for delivering **exceptional vision**. As it was with our very first eye center, our expert team of Optometrists, Ophthalmologists, and LASIK surgeons are dedicated to their specialties and each have extensive training. No...

  • Front Desk Agent

    3 days ago

    Lombard, United States Crescent Hotels & Resorts LLC Full time

    **THE WESTIN CHICAGO LOMBARD**: Have you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then **The Westin Chicago Lombard** is for you! We are searching for a front desk agent who thinks differently, who always finds a way to take care of our guests. If...

  • Front Desk Agent

    4 weeks ago

    Lombard, United States The Westin Chicago Lombard Full time

    DescriptionTHE WESTIN CHICAGO LOMBARDHave you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then The Westin Chicago Lombard is for you! We are searching for a front desk agent who thinks differently, who always finds a way to take care of our guests. If...

  • Front Desk Agent

    4 weeks ago

    Lombard, Illinois, United States The Westin Chicago Lombard Full time

    THE WESTIN CHICAGO LOMBARDHave you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then The Westin Chicago Lombard is for you We are searching for a front desk agent who thinks differently, who always finds a way to take care of our guests. If you are the...

  • Senior Project Engineer Anuvu

    4 weeks ago

    Lombard, United States Hollywood IT Society Full time

    For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Emirates and Celebrity Cruises have trusted us to provide solutions from high-speed...

  • Project Planning

    6 days ago

    Lombard, United States Milhouse Engineering and Construction, Inc. Full time

    Milhouse Engineering & Construction, Inc. is adding a Project Analyst to their Project Controls team! In this role you will provide project controls and data analytics to support assigned engineering profit centers. The role will drive compliance with established Milhouse Project Management, operations, and fiscal best practices as well as project controls...

  • Guest Service Agent

    4 weeks ago

    Lombard, United States Embassy Suites Lombard Full time

    Job Title: Guest Service Agent (Full-Time/Part-Time)Company: Embassy Suites Lombard Location: Lombard, IL Compensation: $19-20 per hour (Based on experience), including benefits, employment development opportunities, 401k match, fitness reimbursement, and more. About Us: Embassy Suites Lombard is a premier destination for travelers seeking comfort,...

  • Medical Receptionist/Front Desk

    4 weeks ago

    Lombard, United States PRIMARY CARE SERVICES SC Full time

    Job DescriptionJob DescriptionSUMMARY:Under the direction of the Practice Manager, greets, instructs and informs patients in completion of appropriate forms, HIPAA Notice of Privacy practices, waiting times, and answers non-medical questions. Checks patients in/out, verifies demographic and health plan information and accurately enters it into EMR/EPIC,...

  • Sales Associate

    18 hours ago

    Lombard, United States L5 Fitness LLC | Orangetheory Fitness Full time

    Be fit. Change lives. Have fun. Here at Orangetheory Fitness we create exciting and rewarding experiences for our team members that are motivated, career driven, and fitness-minded who want to improve themselves and their future. We are currently looking for outgoing and passionate Sales Associates to join our rapidly growing sales team that are eager to...

  • Sales Associate

    1 day ago

    Lombard, United States L5 Fitness LLC | Orangetheory Fitness Full time

    Be fit. Change lives. Have fun. Here at Orangetheory Fitness we create exciting and rewarding experiences for our team members that are motivated, career driven, and fitness-minded who want to improve themselves and their future. We are currently looking for outgoing and passionate Sales Associates to join our rapidly growing sales team that are eager to...

  • Sales Associate

    16 hours ago

    Lombard, United States L5 Fitness LLC | Orangetheory Fitness Full time

    Be fit. Change lives. Have fun. Here at Orangetheory Fitness we create exciting and rewarding experiences for our team members that are motivated, career driven, and fitness-minded who want to improve themselves and their future. We are currently looking for outgoing and passionate Sales Associates to join our rapidly growing sales team that are eager to...

  • Sales Associate

    24 hours ago

    Lombard, United States L5 Fitness LLC | Orangetheory Fitness Full time

    Be fit. Change lives. Have fun. Here at Orangetheory Fitness we create exciting and rewarding experiences for our team members that are motivated, career driven, and fitness-minded who want to improve themselves and their future. We are currently looking for outgoing and passionate Sales Associates to join our rapidly growing sales team that are eager to...

  • Behavior Technician

    4 weeks ago

    Lombard, United States Westside Children's Therapy Full time

    **Position Summary**: The Behavior Technician (RBT) is responsible for the direct implementation of Applied Behavior Analysis (ABA) programming with clients at Westside Children’s Therapy, under the supervision of a Board Certified Behavior Analyst (BCBA). Providing predominantly play-based therapy, the RBT will support Westside clients in the development...