Estate Manager

GENERAL SUMMARY: The Estate Manager position's responsibilities include all aspects of property management. This includes security, mechanical system, audio visual system, computer network, vehicle maintenance, accounting, landscaping and guest services. Guest services include culinary provisions, transportation, laundry/valet, housekeeping etc... The Estate Manager is the most senior position on property and is responsible for setting and maintaining the highest levels of excellence in all aspects of the property's maintenance and services.

PRIMARY RESPONSIBLITIES/DUTIES:

Duties of the Estate Manager include, but are not limited to:

• Provide principal support with organizing and supervising the property's staff on a daily basis.
• Ensuring all audio-visual equipment / and IT services are properly functioning on a daily basis.
• Direct and oversee interior and exterior cleaning services for the properties according to established standards.
• Daily pre-shift meetings to line up the team, review daily estate schedule and discuss points of service and daily assignments. Inspect team members work to ensure established standards are met.
• Vehicles - Maintaining the vehicles at the highest standards of excellence. Ensure registration cards and tags are current as well as maintenance requirements.
• Tennis Court maintenance per established standards.
• Orchestrating F&B services as needed. Organizing a formal dinner or banquet (including planning the event, seating arrangements, table settings, and supervising wait staff)
• Organizing other social events (dinner at a restaurant, champagne receptions, large outdoor parties, etc.)
• Packing a suitcase, purchasing clothing, closet organizing, care of clothes after they have been worn.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Managing, and scheduling all subcontractors' projects.
• Liaison with security team to manage guests and subcontractors' arrival and departure.
• Performs other job-related duties as directed or other assigned tasks and projects.

JOB REQUIREMENTS:

Related Skills:

• General hours of work and weekend work will vary depending on needs, weather, workloads and efficiencies and will be based on management's discretion.
• Ability to write routine reports and correspondence.
• Ability to complete problem identification and resolution.
• Ability to speak with contractors and employees effectively. Must have excellent communications skills, both oral and written.
• Be familiar and comfortable with computer operations, audio visual equipment and able to provide tier one support as needed.
• Must feel comfortable troubleshooting mechanical matters which require immediate attention.
• The ability to recognize potentially dangerous or hazardous conditions.
• Demonstrate good personal control and judgment under normal and stressful conditions.
• Able to understand the needs of others and to offer viable cost-effective solutions to diverse problems.
• Must possess valid Driver's License.
• Must be guest-service focused and detail focused.
• Must be able to work with strong chemicals and safely use chemicals for cleaning purposes (i.e., never mixes chemicals together).
• Ability to communicate effectively both written and orally.
• High energy level and stamina along with the ability to exhibit attention to details is a must.
• Must have good organization skills.

Experience:

• Highly motivated self-starter with excellent interpersonal skills with the ability to inspire confidence and professionalism to our customers.
• Requires 5+ years Butler/Concierge experience in a private estate or 5-star hotels.
• Requires 3+ years of supervisory experience as senior or equivalent lead role.

• Experience teaching, supervising, and mentoring multilingual and multicultural staff.
• Experience with fine wines and foods.

Other:

• Travel and percentage of time away: Up to 30%
• Lifting and maximum weight of objects to be lifted: Up to 50lbs.

Desired Competencies:

• Flexibility - Must be extremely flexible and not afraid of change.
• Dependability - Must be dependable and available 24/7.
• Excellent Interpersonal skills - Must possess excellent interpersonal skills.
• Job knowledge and expertise - Must be well versed and always seeking to learn.
• Problem solving skills - Must be a great problem solver.
• Work Ethic - Must exhibit a high level of work ethic.
• Common Sense judgement - Must use common sense when making decisions.
• Quality - Commitment to the highest levels of quality in all aspects of the job.
• Teamwork - Must be team oriented and team focused.
• Client focus - Must always be committed to the client's needs and objectives.