General Manager

6 days ago

Fayetteville, United States Town Suites Place Full time
Job DescriptionJob Description



Town Place Suites, Fayetteville AK, is seeking a hotel General Manager to join the team. We offer competitive wages, great benefits, and a great work environment.


Job Description
At PAH Management, the General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities will include but not be limited to:

  • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Tour the operating departments daily, making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including weekly training sessions presented by managers and self, using the steps to effectively train according to PAH Management’s standards, and review previous and future sales and operations efforts.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Ensure that all department heads maintain budgeted productivity levels and PAH standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Maintain direct contact with and monitor the development of management trainees.
  • Ensure that training-in-service standards are taking place in each department.
  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily by using the A/P process.
  • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Forecast the hotel’s monthly financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
  • Prepare and conduct all management interviews and follow hiring procedures according to PAH Management SOPs.
  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.

  • Motivate, coach, counsel and discipline all management personnel according to PAH Management’s SOPs and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
  • Ensure that all employees receive fair and equitable treatment according to PAH Management’s SOP's.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and helping as needed.
  • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
  • Complete required corporate training modules and become certified to train those as required.
  • Ensure that all scheduled meetings take place on the property.

Basic Qualifications:

  • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.

Physical requirements:

  • Long hours sometimes required.
  • Must have valid driver’s license for the applicable state.

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