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Sales Coordinator/Customer Service Representative
2 months ago
Are you an organized professional with a passion for customer service? VintageView is seeking a Sales Coordinator/Customer Service Representative to help manage key client projects and support our sales team. In this role, you will ensure our clients receive the top-notch service they deserve while facilitating smooth communication between clients and our internal teams.
VintageView is a leader in the wine storage and display industry, known for our innovative and stylish solutions that enhance the presentation of wine collections. Our commitment to quality, design, and customer satisfaction has made us a trusted partner for wine enthusiasts and businesses alike. We pride ourselves on fostering a collaborative work environment where creativity and teamwork thrive. Join us and be part of a company that values excellence and innovation in every aspect of our business.
Primary Responsibilities and Expectations (including but not limited to):
- Submit CAD designs through Salesforce and assist in project management.
- Engage with customers to gather vital information on new and existing projects.
- Coordinate returns and exchanges with our operations team.
- Manage incoming website chats and provide prompt assistance.
- Handle incoming calls with professionalism and efficiency.
- Forward emails and phone calls to the appropriate territory representative.
- Achieve a high level of product knowledge within 6 months.
- Demonstrate problem-solving skills and seek assistance when necessary.
- Meet CAD design metrics and minimize errors.
- Track customer service credits issued monthly.
- Maintain efficient response times to customer inquiries.
Required Knowledge, Skills, and Experience:
- Minimum of 3 years of proven experience in customer service.
- Strong multitasking and problem-solving abilities.
- Excellent organizational skills to manage multiple tasks and adapt to changing priorities.
- Proficiency in basic math.
- Ability to work effectively in a team environment.
- Exceptional client-facing and internal communication skills.
- Proficiency in Microsoft Office.
- Experience in making outbound calls to gather key customer information.
- Ability to quickly learn and adapt to new software and platforms.
- Experience working effectively in a remote environment.
Preferred Knowledge, Skills, and Competencies:
- Proficiency in Salesforce and NetSuite.
- 3+ years of experience working closely with a sales team.
Education:
- High School Diploma/GED required.
- Bachelor's Degree preferred.
Location:
-Denver Metro Area with the ability to work on-site for training and scheduled office days.
Why Join Us?
At VintageView, we believe that work should be enjoyable and fulfilling. We offer a supportive and engaging atmosphere where your contributions are valued, and your growth is encouraged. If you're ready to bring your customer service skills to a team that celebrates creativity and collaboration, we want to hear from you
Compensation and Benefits:
- Hourly rate of $22/hr (bonus potential after 90 days)
- Hybrid Work (Monday-Friday)
- Career training and advancement opportunities
- Comprehensive health benefits (Medical/Vision/Dental)
- 401k plan with a 3% matching contribution
- Paid Time Off and a generous National Holiday schedule
Learn more about the team at Vintage View Here: Vintage View
Vintage View is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and experiences and are dedicated to fostering a workplace that reflects the diversity of the communities we serve.
