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Retail Operations Director

3 months ago

Chicago, United States Cresco Labs Full time
Job DescriptionJob DescriptionCOMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If you're interested in joining our mission, click the below links to join our team today

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Director, Retail Operations (corporate) will be part of the corporate Retail Operations team and will direct and oversee our national retail operations strategy. This role includes development of key national retail initiatives, standard operating procedures, training programs and our customer support function. Reporting to the VP, Retail Operations, this individual will support planning and prioritization of our national retail initiatives, ensuring consistent communication and execution of these initiatives in over 70 dispensaries across 6 states. This individual will manage a team of leaders that serve as the conduit between corporate support functions and our regional retail leadership. This role requires experience managing high-performing teams and strong collaboration with partners in regional retail operations, marketing, IT, HR, finance, compliance and legal.

CORE JOB DUTIES

  • Develop a cohesive national retail strategy & tactical plan, working closely with the VP, Retail Operations and regional retail leadership to develop strategies and standards for our retail vertical
  • Build plans for all aspects of national retail operations, ensuring consistent store-level execution and adherence
  • Demonstrate an ability to gain alignment with in-region retail leaders and stakeholders, ensuring national retail initiatives have regional buy-in
  • Lead a dynamic team of managers spanning various subject areas including national initiatives planning, communications, training, SOP documentation and customer relations.
  • Manage a team responsible for our national retail communications, ensuring national initiatives are clearly communicated to the right stakeholders to drive best-in-class execution
  • Hold your team to a high standard of reliability, ensuring consistent delivery against timelines and total retail priorities
  • Manage to a corporate retail operations budget including quarterly forecasting and reporting in collaboration with finance
  • Coach and develop your team of leaders including building of professional development plans and completing quarterly performance reviews
  • Provide guidance and influence decision-making processes, resolving conflicts and obstacles that may arise during the project lifecycle.
  • Serve as the core liaison between corporate Retail Operations and region Retail Operations, driving trust and efficiency by supporting region ambitions and goals with tactical plans and strategies

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

  • Minimum 7 years of experience in retail operations, preferably in a related industry
  • Minimum of 3 years leading and developing a team
  • Proven track record of people management
  • Strong organization, project management and planning skills
  • Demonstrated ability to drive results and adapt to changing business needs in a fast-paced environment
  • Excellent written, oral and presentation skills

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act ("CCPA") Notice to Applicants:Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.comReporting a Scam:

Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.

Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.If you are in doubt, please contact us at Report-a-spam@crescolabs.com with questions.