Engagement Administrator

2 weeks ago


Jacksonville, United States Tim Tebow Foundation Full time
Job DescriptionJob DescriptionReporting Relationship: This position will report to the Director of EngagementPurpose: The Engagement Administrator maintains accurate processing, implementation and acknowledgment of donations while developing meaningful donor connections. This individual is mission focused, dependable, detail oriented with high integrity and a professional demeanor. The Engagement Administrator will be a problem solver and self-motivated with ability to improve processes and live in the details of relationship building and data management. Responsibilities:
  • Collaborate with Director of Engagement to improve and implement best practices and processes pertaining to donor relations
  • Process check log on a semi-weekly basis, or more frequently if needed
  • Improve the timely recording and processing of all gifts into the CRM as they are received
  • Maintain contact reports from face-to-face meetings, donor correspondence, and other activities in database, ensuring information is current and accurate
  • Inspire supporters to retain or upgrade their financial support through relational interactions
  • Carefully handle supporter requests promptly and efficiently, while making sure the supporter is cared for well throughout their relationship
  • Work collaboratively with the finance team in reconciling and importing data and details within the CRM
  • Draft and send donor acknowledgments, both written and digitally, to ensure that donors are thanked promptly
  • Create donor reports in TTF’s donor database for use in prospecting, portfolio management, event management, and other needs
  • Prepare monthly revenue and activity reports; track and document all portfolio revenue and cultivation activities on a weekly basis
  • Maintain monthly touch points with our donor family to share our mission and what God is doing through the ministry
  • Volunteer coordination for department tasks, such as for annual tax statements and monthly donor receipting
  • Coordinate and assist marketing team with mailings, as needed
  • Assists with various administrative tasks and special events, as needed
Qualifications:
  • 2-3 years of experience in a general office and administrative role, preferably with a non-profit environment
  • Demonstrated ability to provide exceptional customer service to donors and community stakeholders
  • Prior experience working within a fundraising software, such as Raisers Edge, Hub Spot, and/or Classy
  • Ability to identify and solve problems in a timely manner
  • Outstanding written, verbal, and interpersonal communication skills, great attention to detail, and ability to develop strong relationships with both internal and external constituencies
  • Ability to process and maintain confidential information
  • Ability to utilize MacOS with Microsoft Office suite
  • Light to moderate lifting, as needed
  • Able to sit/stand at a computer for an extended period of time

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