Clinical Account Manager

3 weeks ago

Sacramento, United States CND Life Sciences Full time
Job DescriptionJob Description

The Clinical Account Manager (CAM) position is responsible for supporting CND's account management and clinical support function that ensures all CND clinical practice customers who utilize CND's neurodiagnostic testing services are highly engaged and satisfied on a consistent basis. The CAM, through collaboration with the Director of Clinical Services department, their assigned regional Sales teams, and Lab Operations, helps implement department process, procedures and protocols and establish standards for the team to follow. The CAM onboards and trains new clinician customers, educates new practices on the use of CND's tests, and provides ongoing communication and support to maximize the satisfaction and loyalty of existing customers. The CAM uses the company's Salesforce.com environment as an essential customer management tool for the portfolio of clinician and practice users and constantly monitors data to take actions in collaboration with Sales to maintain customer engagement and affinity for CND's tests. The CAM also performs a clinical support function, in collaboration with CND's Medical Affairs team, to address important clinical questions customers have throughout the testing process.

Job Responsibilities:

Sales support and customer onboarding

  • Work with Sales to bring on new clinician customers through standard onboarding procedures including training and education programs and the provision of helpful information on CND's tests
  • Establish communication lines with clinician customers including clinical and administrative staff and set goals for the first 90 days of initiation; become the clear point of ongoing contact for clinician customers while ensuring each CND Sales counterpart remains in overall communication
  • Ensure customers follow appropriate skin biopsy protocols with sufficient quality and suggest adjustments and course corrections when needed to establish sound practices early on
  • Help in continuously optimizing the Salesforce environment the team will use to conduct daily activities of the department

Customer management and clinical support

  • Establish a regular rhythm of maintaining communications with existing customers and work with Sales to maximize engagement of the entire practice
  • Use Salesforce data to monitor assigned accounts and trigger appropriate actions
  • Continue to offer clinical support through CND written and digital resources, case studies, white papers, patient education assets, training modules, and other pieces.
  • Follow a triage process to address clinical questions and connect customers with CND's Medical Affairs staff when appropriate
  • Help maintain customers' consistent and appropriate use of CND's offerings, minimizing dormancy and inactivity rates
  • Conduct informal and formal surveys of customers to gauge satisfaction and inform CND on strategies and future offering development (test, services, support, etc.)

Customer data analysis and reporting

  • Use key data from Salesforce to analyze customer use trends, satisfaction, and growth
  • Support in sending weekly and monthly utilization reports and management dashboard and distribute to CND leaders if needed
  • Review key findings with manager and use to track performance against goals and recommend adjustments to functional practices

Knowledge, Skills & Experience:

  • Minimum of 1-2 years of performing services for and collaboration with clinical practices in a commercial or research context
  • Recent experience working with neurologists and advance practice providers is preferred
  • Knowledge and experience within the neurology field as a nurse, scientist, research, or commercial account manager is preferred
  • Strong project management and client services abilities across multiple clinical sites at once
  • High-level of quality and professionalism in interfacing with clinical customers and collaborators
  • Proactivity and initiative
  • Strong commitment to collaboration and support of team members
  • Consistent attention to detail
  • Collaborative work style
  • Ability to serve in commercial-oriented roles and collaborate with CND executives, sales and marketing staff, and operations and R&D professionals
  • Ability to multi-task and work in a fast-past, deadline driven environment
  • Drive for Results (Service, Quality, and Continuous Improvement) - Ensure procedures and processes are in place that lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement
  • Communication - Strong verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization to achieve the desired results
  • Teamwork - Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
  • Customer Service Focus - Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
  • Competency and/or knowledge of software tools including Salesforce.com, Microsoft Teams, and some clinical databases (preferred, not required)

Education, Certifications & Licensures:

  • Bachelor's degree in related science field required

Other:

  • This is a remote position. Travel to CND's Scottsdale, AZ headquarters may be required a few times per year.

  • ABA Case Manager

    2 weeks ago

    Sacramento, United States Clinical Behavior Full time

    Job DescriptionJob DescriptionWho we Are:Clinical Behavior works with a network of dedicated professionals and families to generate progress for individuals with mental health & developmental disabilities. Our teams include Psychologists, Board Certified Behavior Analyst (BCBA’s), Mental Health Clinicians and Behavior Technicians that utilize the science...

  • Accounting Manager

    2 weeks ago

    Sacramento, United States GrowthWise Search Partners Full time

    Do you enjoy supporting full-cycle accounting operations and working in an entrepreneurial company without big corporate bureaucracy? Join a Certified Woman and Minority Owned Business where you will work alongside the company CEO, supporting all of the company’s in house accounting operations and working directly with the outside accounting firm. Let’s...

  • Registered Nurse

    3 weeks ago

    Sacramento, United States WEP Clinical Full time

    Job DescriptionJob DescriptionSalary: $60 HourlyAre you a skilled and compassionate nurse with a passion for clinical research? Join our dynamic team as a Clinical Trial Home Care Nurse and make a difference in the lives of study patients. We are seeking a dedicated individual with current acute care or homecare experience and phlebotomy skills to work under...

  • Accounting Manager

    3 weeks ago

    Sacramento, United States GrowthWise Search Partners Full time

    Job DescriptionJob DescriptionDo you enjoy supporting full-cycle accounting operations and working in an entrepreneurial company without big corporate bureaucracy?Join a Certified Woman and Minority Owned Business where you will work alongside the company CEO, supporting all of the company's in house accounting operations and working directly with the...

  • Accounting Manager

    2 weeks ago

    Sacramento, United States Southside Unlimited Full time

    Job DescriptionJob DescriptionSalary: $28/HourSouthside Unlimited is a non-profit and we are hiring for a rare opportunity to join an administrative team of dedicated professionals! We are seeking a qualified Accounting Manager that will be a critical member to the organization and the lead in all things financial. A little about Southside Unlimited:At...

  • Account Manager

    4 days ago

    Sacramento, United States C Vs Pharmacy Full time

    The Account Manager provides proactive account management, development of strong relationships and execution of initiatives for existing customers in assigned business segments, products and geographies. Fundamental Components/ Job Description:Develo Account Manager, International, Manager, Intern, Client Service, Customer Service, Accounting, Retail

  • Director of Account Management

    2 weeks ago

    Sacramento, United States GrowthWise Search Partners Full time

    This is YOUR opportunity to expand your impact in the commercial insurance industry, apply your leadership acumen and create lasting improvements. Be a part of rapid growth goals, working with an organization where you are more than just a number and can affect real change.Added perk? A rock solid benefits package to make sure you and your family are 100%...

  • Account Manager

    5 days ago

    Sacramento, United States Red Frog Solutions Full time

    Account Manager - Product Sales Sacramento or San Jose (Remote - Must reside in Northern, CA) 95K On Target Earnings (Base + Uncapped Commission) Health, Vision, Dental, Life, 401K, PTO Required 3+ years’ Account Management or Sales Exec experience Must Have Experience Selling a Specific, Tangible Product Catalog Automotive or sign and graphics films,...

  • Clinical Operations Assistant

    7 days ago

    Sacramento, United States iHealth Labs Inc Full time

    Work Location: Sacramento, California Hourly Rate Range: $20 - $25 **Job Type**: Full-Time Onsite Our Company: Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the...

  • Director of Account Management

    4 weeks ago

    Sacramento, United States GrowthWise Search Partners Full time

    Job DescriptionJob DescriptionThis is YOUR opportunity to expand your impact in the commercial insurance industry, apply your leadership acumen and create lasting improvements. Be a part of rapid growth goals, working with an organization where you are more than just a number and can affect real change. Added perk? A rock solid benefits package to make sure...

  • Junior Account Manager

    1 week ago

    Sacramento, United States 3rd Degree Solutions Full time

    We are seeking a motivated and enthusiastic Junior Account Manager to join our team. In this role, you will be responsible for supporting the senior account management team, nurturing customer relationships, and contributing to revenue generation efforts through our residential outreach initiatives. You will gain valuable experience in sales, business...

  • Junior Account Manager

    11 hours ago

    Sacramento, United States 3rd Degree Solutions Full time

    We are seeking a motivated and enthusiastic Junior Account Manager to join our team. In this role, you will be responsible for supporting the senior account management team, nurturing customer relationships, and contributing to revenue generation efforts through our residential outreach initiatives. You will gain valuable experience in sales, business...

  • Outpatient Clinical Manager

    4 weeks ago

    Sacramento, United States Sierra Vista Hospital Full time

    Job Description Responsibilities We are looking for Outpatient Services Clinical Manager with a broad experience in in psychiatric/mental health field, with a minimum of two (2) years’ experience in advanced clinical/management practice preferred. You must have Master’s Degree in Counseling, Psychology or Social Work and has LMFT, LCSW or...

  • Account Manager

    3 weeks ago

    Sacramento, United States The Agency Recruiting Full time

    Job DescriptionThe position will provide top quality and timely assistance to ensure accuracy and client satisfaction and will be responsible for but not limited to the below listed responsibilities, as well as to assist in handling miscellaneous activities as needed in the day-to-day operation. Reviews client exposures, loss experience and current coverage...

  • Commercial Account Manager

    1 week ago

    Sacramento, United States Insurance Search Specialists Full time

    Job Description Job Description A wholesale insurance broker is seeking an experienced commercial insurance professional for an account management opportunity. In this position, you will work with an established broker, assisting with assigned accounts and working closely with one successful broker. This is a fantastic opportunity for a driven, ambitious,...

  • Account Manager

    1 week ago

    Sacramento, United States City Wide Facility Solutions Full time

    Are you looking for an energetic and growing team to join? Do you enjoy networking and building relationships? Are you organized and enjoy a challenge? If you answered yes, the Facility Solutions Manager is the position for you! City Wide is looking for a new Facility Solutions Manager to join the team. The Facility Solutions Manager is responsible for the...

  • Account Manager

    1 day ago

    Sacramento, United States City Wide Facility Solutions Full time

    Are you looking for an energetic and growing team to join? Do you enjoy networking and building relationships? Are you organized and enjoy a challenge? If you answered yes, the Facility Solutions Manager is the position for you! City Wide is looking for a new Facility Solutions Manager to join the team. The Facility Solutions Manager is responsible for the...

  • Commercial Account Manager

    3 weeks ago

    Sacramento, United States Insurance Search Specialists Full time

    Job DescriptionJob DescriptionA wholesale insurance broker is seeking an experienced commercial insurance professional for an account management opportunity. In this position, you will work with an established broker, assisting with assigned accounts and working closely with one successful broker.This is a fantastic opportunity for a driven, ambitious, and...

  • Entry Level Account Management

    4 days ago

    Sacramento, United States Nova Management Full time

    Nova Management is a leading professional service and consulting firm specializing in telecommunications. We pride ourselves on providing clients with a personal, professional approach to promotional marketing and customer acquisition. The main purpose of the Entry Level Account Manager is to engage and assist customers in all aspects of the accounts we are...

  • Account Manager

    4 weeks ago

    Sacramento, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionAre you looking for an energetic and growing team to join? Do you enjoy networking and building relationships? Are you organized and enjoy a challenge? If you answered yes, the Facility Solutions Manager is the position for you! City Wide is looking for a new Facility Solutions Manager to join the team. The Facility Solutions...