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Clean Energy Customer Support Associate

2 months ago

Ellicott City, United States VPExecs Full time
Job DescriptionJob Description

Our company is a partner of one of the top energy-providing firms in the region We work with a client whose mission is to provide cost-effective solar energy solutions to the local consumer. Our client uses community solar farms to disperse accessible solar solutions to make the world work better and cleaner. Our goal as a company is to work with local communities to provide the best customer service and sales support we can and have most of our region switched to renewable, solar energy without the cost.

Our job as the Managers here is to provide you with the opportunity to explore your curiosity and drive us forward in growth. We'll give you the space and opportunity to share your strengths as a Customer Support Associate and we want you to show us what you can do. You can innovate, grow, and discover in a place where you can thrive and let your colors show

This Customer Support Associate position is responsible for:

  • Supporting the sales efforts by executing customer acquisition and field sales solutions
  • Assist customers in person by determining needs and presenting appropriate products and services
  • Involves ensuring that sales transactions are completed accurately, maintaining accurate orders
  • Resolve any customer requests promptly and accurately; escalate complaints accordingly
  • Communicating effectively both orally and in writing
  • Build productive internal/external working relationships

Key Qualifications for the Customer Support Associate candidate:

  • Prior experience in a customer service, retail, or sales role
  • Customer service skills, including problem solving and handling customer complaints
  • Good written and verbal communication skills
  • Valid driver's license

If you have an interest in the dynamic energy markets and the desire to learn about energy services from the industry leader, then this is the career for you.

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