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Experienced Office Manager

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Hillsboro, United States SERVPRO of Cedar MillOak Hills Full time
Job DescriptionJob DescriptionBenefits:
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Do you love working with people and educating them? Do you want to be a leader in a great company?

Then dont miss your chance to join our franchise as a new Office Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage Like it never even happened

Were seeking someone who is a rare high achiever to fill a key leadership role. As the office manager, you will be critical in hiring, managing, training, and motivating the office team. You will manage the franchise office team to perform all accounting functions, oversee administrative activities, and ensure customer satisfaction. You will serve as the in-house expert on Quickbooks, Microsoft Office, and proprietary software. In addition, you will ensure all job files are properly audited and contain all required documentation.

If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero

Primary Responsibilities:
  • Manage Receptionist-Dispatcher
  • Manage Job File Coordinators
  • Manage Accounting and HR Administrator
  • Coordinate and maintain company calendar and franchise communication
  • Manage accounts payable, accounts receivable, and cash management
  • Verify and analyze financial reports
  • Verify and analyze divisional key measurements
  • Monitor compliance and risk management
  • Ensure employment files and records accuracy
  • Manage franchise compensation plan
  • Manage franchise staffing plan
  • Ensure fulfillment of the training and development plans for all divisions
  • Oversee performance management and documentation
  • Document franchise annual plan
  • Document divisional performance
  • Develop the office division annual plan
  • Document and manage the office division performance
  • Verify and manage Tableau
  • Drive results in office metrics

Position Requirements:
  • 5+ years of office, accounting, or customer service management experience
  • 2-3 years of experience in the construction or restoration industry
  • Experience in building a strong team with tangible leadership skills
  • Experience working with and conducting a team of 30+ employees
  • Solid organization and planning capabilities, strong attention to detail
  • Demonstrated history of ability and growth in managing an office environment
  • Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times.
  • Very self motivated and goal oriented with the ability to multitask
  • Capability to work in a fast paced, team oriented environment
  • Proficiency in Microsoft Office, Google Suite, and Quickbooks
  • Ability to learn new software and proprietary software
  • Proficient with Xactimate estimating software
  • Experience in customer service industry environment a plus
  • Ability to successfully complete a background check subject to applicable law.
  • Creativity and innovation are a plus

Formal Education/Training
  • High School Diploma/GED
  • Associate/Bachelors degree preferred
  • IICRC Certifications are a plus

Hours:
40 hours a week, flexibility to work overtime and on-call when required
Vary between 7 a.m. and 7 p.m. as business demands

Pay rate
Competitive salary based on experience; exempt, $55,000 to $75,000 annually.