Field Dispatcher
3 weeks ago
Job Summary:
Responsible for maintaining the scheduling of all field work, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing company’s policies and procedures.
Responsibilities:
- Coordinate field repairs, services, and maintenance of equipment
- Direct troubleshooting, inspection, repair and testing of equipment in the field
- Develop and maintain repair schedules for all field personnel on daily basis
- Create work orders and oversees ordering of necessary parts and materials, providing all pertinent information to service department administrative assistant for closing of work orders and invoicing
- Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtains customer approval for these services
- Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services
- Oversee maintenance condition of all rental units in the field
- Responsible for receiving, pre-delivery and delivery condition of all new equipment in the field, maintaining all necessary records
- Provide schedules for outside vendors and manufacturers
- Responsible for Specialized Tooling utilized in the field, condition of tools, maintenance and updating
- Track the failed parts removed from all machines in the field – customer, internal, or warranty repairs within company guidelines
- Oversee maintenance of field technician service trucks, lube trucks and other service department vehicles for safety, repairs, and maintenance
Education/Experience/Skills:
- Associate Degree or equivalent experience
- Five years’ experience as a heavy equipment technician
- Excellent written and verbal communication skills
- Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems
- Knowledge of company’s parts order system and work order system
- Proficient in Word, Excel and other software programs
- Excellent organizational skills
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