Field Dispatcher

3 weeks ago


Jacksonville, United States Linder Industrial Machinery Company Full time
Job DescriptionJob Description

Job Summary:

Responsible for maintaining the scheduling of all field work, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing company’s policies and procedures.

Responsibilities:

  • Coordinate field repairs, services, and maintenance of equipment
  • Direct troubleshooting, inspection, repair and testing of equipment in the field
  • Develop and maintain repair schedules for all field personnel on daily basis
  • Create work orders and oversees ordering of necessary parts and materials, providing all pertinent information to service department administrative assistant for closing of work orders and invoicing
  • Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtains customer approval for these services
  • Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services
  • Oversee maintenance condition of all rental units in the field
  • Responsible for receiving, pre-delivery and delivery condition of all new equipment in the field, maintaining all necessary records
  • Provide schedules for outside vendors and manufacturers
  • Responsible for Specialized Tooling utilized in the field, condition of tools, maintenance and updating
  • Track the failed parts removed from all machines in the field – customer, internal, or warranty repairs within company guidelines
  • Oversee maintenance of field technician service trucks, lube trucks and other service department vehicles for safety, repairs, and maintenance

Education/Experience/Skills:

  • Associate Degree or equivalent experience
  • Five years’ experience as a heavy equipment technician
  • Excellent written and verbal communication skills
  • Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems
  • Knowledge of company’s parts order system and work order system
  • Proficient in Word, Excel and other software programs
  • Excellent organizational skills

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