Dispatcher

2 weeks ago

Jacksonville, United States First Electric Cooperative Full time
Job DescriptionJob Description

I. Objectives

A. Provide prompt, efficient and courteous telephone communications for First Electric employees and membership.


B. Receive and transmit radio communications in accordance with FCC Regulations, Cooperative policies and procedures.


C. Communicate effectively with the Consumer Services group concerning daily field operations.



II. Reporting Relationships


A. Reports to Dispatch Supervisor


B. Directs none.



III. Essential Functions


A. Responds to field requests for account information, service requests, complaints, outage restoration, and following-up as necessary.


B. Maintains communications by radio between field personnel and internal operations in accordance with FCC regulations. Route clerical and operational information as required.


C. Responds to any emergency call requiring the assistance of the fire and police department or ambulance and emergency services.


D. Monitors the location of all field personnel at all times.


E. Keeps informed of all the Cooperative's services, rates, policies and procedures.


F. Monitor CRC message tickets.


G. Keep supervisor informed of work performed.


H. Monitors and maintains the Milsoft outage system, IVR, substation communications, cameras & gates, alarm monitoring, AVL, telephone directory and various daily logs.



I. Initiate operation service orders when requested by field or member.


J. Assigns outages to the field


K. Provides assistance to any department within the Cooperative, which promotes teamwork and goodwill.


L. Uses TWACS OC when necessary to connect service for member.


M. Monitors, acknowledges & notifies appropriate group for SCADA alarms.


N. Ensure safe work procedures are used at all times.



IV. Other Functions


A. Records and enters member telephone changes on member accounts.


B. Participates in departmental and Cooperative employee meetings.


C. Other duties as assigned.



V. Relationships


A. Internal


1. Dispatch Supervisor: To advise, assist and inform as required or directed on any matter pertaining to operations or communications. To seek advice, assistance or information as required.


2. Service personnel: To assist service personnel by providing the most current, accurate, and concise information available to provide the highest quality electric service to our members.


3. Member Service Representatives: To exchange accurate information to insure prompt, efficient service to the Cooperative members.


4. Marketing & Communications: To provide information to the representative when assistance is needed concerning a member related problem.


5. GIS: To provide information to correct mapping inaccuracies in Milsoft OMS Model.


B. External


Membership: To courteously answer member inquires and if unable to do so, to direct them to the appropriate personnel, to make every effort to gain their increased understanding and acceptance of the Cooperative's plans, programs and policies, available services to the members and other information as required.



VI. Wage and Salary Information


This position is an hourly rated non-exempt position under the Wage and Hour law and overtime compensation must be paid.



POSITION SPECIFICATIONS


DISPATCHER


Education
High School graduate or equivalent is required.


Experience
Some experience in a public contact position preferred.


Job Knowledge
Must be capable of understanding the Cooperative's services and be able to acquire the knowledge of the Cooperative's rules and regulations as well as basic understanding of electrical flow.


Abilities and Skills
Must be capable of operating an FM radio system and communicate with a variety of people over the telephone under varying circumstances. Must have the ability to transmit information to mobile units efficiently and coherently. Demonstrates proficiency with computers, telephone and radio equipment, and outage information systems. Must be able to multi-task.


Working Conditions
Primarily inside job subject to work on weekends, at night, on holidays and during severe storm conditions if requested by supervisor. Regular hours based on the dispatch schedule with overtime if requested by supervisor.



Job Posted by ApplicantPro

  • Dispatcher

    4 weeks ago

    JACKSONVILLE, United States Sodexo, Inc. Full time

    The Dispatcher performs dispatching and clerical support duties for the department. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may di Dispatcher, Dispatch, Worker

  • Dispatcher

    4 weeks ago

    Jacksonville, United States LKQ Corporation Full time

    Essential Job Duties: 1. Set routes with drivers 2. Set up paperwork for incoming vendors 3. Communicate with Sales on delivery and route problems 4. Communicate with warehouse and delivery staff 5. Pass out work orders to be done 6. Handle UPS order Dispatcher, Dispatch, Manufacturing, Driver

  • Dispatcher

    3 weeks ago

    Jacksonville, United States Century Ambulance Full time

    POSITION: Dispatcher REPORTS TO: Communications Center Manager LOCATION: Jacksonville, FL FLSA STATUS: Non-Exempt TYPE: Regular, Full-time SCHEDULE: Variable shifts Essential Responsibilities: Responsible for answering and triaging calls coming into the Dispatch Department and directing them to the most appropriate resource while communicating effectively...

  • Transport Dispatcher

    6 days ago

    Jacksonville, United States TEFCO TRANSPORTATION LLC Full time

    Job DescriptionJob DescriptionDescription:Summary:Dispatch team members are the point of contact for drivers and clients, coordinating to balance customer needs with drivers' health and safety. We are searching for a dispatcher - logistics coordinator who is committed to professional development and establishing a long-term career. A qualified Dispatcher...

  • Dispatcher II

    4 weeks ago

    Jacksonville, United States The Kenan Advantage Group, Inc. Full time

    Shift : Weekend Dispatcher 12 Hour Shifts Saturday and Sunday, plus two 8 hour shifts during the week This position is responsible for executing a daily plan for movement of all freight within an assigned area. Essential Functions Assess customer nee Dispatcher, Dispatch, Transportation, Driver

  • Dispatcher

    4 weeks ago

    Jacksonville, United States Jax Patient Care Full time

    Job DescriptionJob DescriptionDispatcher, to operate dispatch software, observing vehicle locations and designated appointment times. Working with call center on trip requests coming in during day. Calm demeanor a must as schedule changes are imminent and continuous. Familiarity with North Florida Geography a large help. Routing drivers as schedules evolve...

  • Dispatch Manager

    6 days ago

    Jacksonville, United States ASSOCIATED COURIERS INC Full time

    Job Type Full-timeDescriptionFor nearly 50 years, Associated Couriers has been answering the call to create a healthier world. From life sciences to healthcare logistics, our global team is committed to delivering the most time-critical diagnostics and therapies worldwide. We lead our industry with unparalleled expertise, continuously advancing effective...

  • Dispatch Manager

    6 days ago

    Jacksonville, United States ASSOCIATED COURIERS INC Full time

    Job Type Full-timeDescriptionFor nearly 50 years, Associated Couriers has been answering the call to create a healthier world. From life sciences to healthcare logistics, our global team is committed to delivering the most time-critical diagnostics and therapies worldwide. We lead our industry with unparalleled expertise, continuously advancing effective...

  • Dispatcher

    6 days ago

    Jacksonville, United States McAllister Towing Full time

    Job DescriptionDispatcher:Historical facts surrounding Port of Jacksonville: In 1562 Frenchman, Jean Ribault led his men up the St. Johns River and established a settlement called Fort Caroline. Three years later, English trader John Hawkins sailed to the mouth of the St. Johns River to replenish his water supply. While there, he traded guns and ammunition...

  • Intermodal Dispatcher

    2 weeks ago

    Jacksonville, United States Enhanced Logistics LLC Full time

    Enhanced Logistics, LLC is looking for a reliable experienced **Intermodal** **Dispatcher** to act as a communication point for Driver/Owner operators. **Responsibilities include, but are not limited to**: - Receive and dispatch orders for products or deliveries - Distribute loads to drivers with keeping hours of service in mind - Prioritize loads...

  • Dispatch Manager

    6 days ago

    Jacksonville, United States Associated Couriers LLC Full time

    Job DescriptionJob DescriptionDescription:For nearly 50 years, Associated Couriers has been answering the call to create a healthier world. From life sciences to healthcare logistics, our global team is committed to delivering the most time-critical diagnostics and therapies worldwide. We lead our industry with unparalleled expertise, continuously advancing...

  • Dispatch Manager

    7 days ago

    Jacksonville, United States ASSOCIATED COURIERS INC Full time

    Job Type Full-time Description For nearly 50 years, Associated Couriers has been answering the call to create a healthier world. From life sciences to healthcare logistics, our global team is committed to delivering the most time-critical diagnostics and therapies worldwide. We lead our industry with unparalleled expertise, continuously advancing effective...

  • Dispatcher III

    2 weeks ago

    Jacksonville, United States Jones-Onslow Electric Membership Corporation Full time

    Job DescriptionJob DescriptionSUMMARY DESCRIPTION:Trains in all computer programs and processes associated with the Operations Center. Under the guidance of a trainer, monitors system for outage occurrences, evaluates outages, and notifies crews for power restoration efforts. Trains on the ability to create, monitor, review, and assign service orders....

  • Dispatcher (Full Time)- Jacksonville

    3 weeks ago

    Jacksonville, United States AmeriPro EMS Full time

    Job DetailsJob Location Jacksonville, FL DescriptionJob Title: Communications Specialist (Dispatcher) Job description We are looking for a reliable On-Site Communications Specialist (Dispatcher) to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles. The ideal candidate must be...

  • Assistant Dispatcher

    4 weeks ago

    Jacksonville, United States GMS Full time

    Position Summary: The primary function of an assistant dispatcher is to work in conjunction with the Dispatcher/Operations Manager to direct and coordinate the ordering and delivery materials to customers in the day-to-day operations. Duties & Responsibilities: Maintain receiving, warehousing and distribution operations by initiating, coordinating and...

  • Customer Service Representative

    1 week ago

    Jacksonville, United States Air McCall Full time

    * Jacksonville, FL, USA * $12-$18 * Hourly * Full Time *401K plan with match, health, life, dental, paid time off (PTO) after a year of service, paid holidays after a year of service* **Air McCall, Inc.** of **Jacksonville, FL** is seeking to hire a full-time **HVAC Customer Service Representative / Dispatcher** This HVAC Customer Service Representative...

  • Section Transportation Specialist

    1 week ago

    Jacksonville, United States Vectrus Full time

    Working across the globe, V 2 X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readine Transportation, Dispatcher, Specialist, Dispatch, Transport, Mechanical

  • Senior Dispatcher

    6 days ago

    Jacksonville, United States CJ Logistics Full time

    Description Position Overview: The Sr. Dispatcher, Drayage holds the responsibility for managing the execution of scheduling deliveries directly with customers and vendors, dispatching, tracking, and tracing, and routing loads to ensure on-time delivery. This key position will be responsible for collaborating with internal operation teams, drivers, and...

  • Afterhours Dispatcher Coordinator

    3 weeks ago

    Jacksonville, United States SNI Companies dba SNI Technology Full time

    Job Description SNI Companies is seeking energetic and competitive individuals for an Afterhours Dispatcher Coordinator. This is a contract to hire opportunity and will be onsite role with an asset-based logistics company in Northeast Florida. New hires will work and be trained within existing sales/operations teams. Base salary is offered and candidates are...

  • Afterhours Dispatcher Coordinator

    1 week ago

    Jacksonville, United States SNI Companies dba SNI Technology Full time

    Job Description SNI Companies is seeking energetic and competitive individuals for an Afterhours Dispatcher Coordinator. This is a contract to hire opportunity and will be onsite role with an asset-based logistics company in Northeast FloridaNew hires will work and be trained within existing sales/operations teamsBase salary is offered and candidates are...