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Overnight Relief Counselor

3 months ago

Boston, United States Pine Street Inn Full time
Job DescriptionJob DescriptionDescription:

SCHEDULE: On Call as Needed, 1045PM-715AM, on call for shifts as needed. This is an essential position in the event of emergencies.


Pays $21.40 per hour, plus $2.00 (shift differential pay) for every hour worked between 11:00pm – 7:00am.


LOCATION: 363 Albany Street, Boston, MA. This role works 100% on-site.


The Relief Guest Services Specialist is an essential role in the event of weather or other emergencies and will work 100% on site.


SUMMARY OF THE POSITION:

The Relief Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Relief Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The Relief GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.


The Relief Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Relief GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The Relief GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

Requirements:

Guest Focus


Actively motivate guests through daily interaction to quickly move out of shelter by any means possible to include staying with family or friends and moving back to their community of origin.

  • Consistently follow PSI and shelter safety policies and procedures promoting a safety conscious work environment
  • Treat all guests and staff with dignity and respect.
  • Proactively conduct wellness checks of guests in different sections of the building
  • De-escalate stressful situations utilizing Critical Incident Debriefing and Trauma-informed Care.
  • Administer Naloxone as needed.
  • Perform CPR as needed.
  • Enforce the “Good Neighbor Policy”: Monitor the building and the surrounding area for safety, security and hazards ensuring a safe/secure environment for guests, staff and all others.
  • Connect guests to emergency medical services, detox and other community programs as needed to include, but not limited to, Triage, Rapid Re-Housing (RRH) services, Day Services, Detox and substance abuse services.
  • Connect guests to MATCH behavioral supports to assess and respond to symptoms of mental illness and co-occurring disorders.
  • Enhance a quick match to housing by working collaboratively with PSI Triage, RRH and housing placement staff.
  • Maintain daily shelter documentation to include but not limited to shelter intake when needed, HMIS systems, log and referral books maintained at the front desk, Suspension of Services (SOS) and SOS status.
  • Follow animal accommodation policies.
  • Assist guests through meal service, and as directed by a supervisor, with showering and/or dressing.
  • Pleasantly greet, welcome and work with volunteers, donors, food servers, tour groups and other visitors
  • Help guests with all issues pertaining to lockers as needed or assigned.
  • Maintain a knowledge of the effective use of the phone, fax, and computer systems and copiers located throughout the Inn.

Judgement

  • Seek supervision when needed.
  • Advise the supervisor/key carrier regarding matters of concern with operations or policy.
  • Adhere to TB-testing procedures.
  • Maintain current certification in CPR and First Aid
  • Document all hazardous incidents and intervening appropriately in any unsafe situation.
  • Consistently attend and actively participate in meetings to include but not limited to shift reports, staff meetings, case conferences, supervision or check-ins with supervisor.
  • Report to work regardless of weather conditions as Guest Services Specialist positions are considered essential under the PSI weather emergency policy.
  • Report to work and all scheduled meetings and trainings on time
  • Perform other additional assignments or projects as requested/directed by supervisor, program director or senior program or agency managers Attend mandatory Narcan trainings.

Resilience

  • Consistently demonstrate behavior that is representative of PSI’s values of Community, Teamwork, Accountability and Respect
  • Utilize Trauma-Informed Care when interacting with guests and staff.
  • Adhere to the Inn’s mandatory training requirements including CPI, CPI refresher course, Trauma- Informed Care, Motivational Interviewing, and any other training required by program management.
  • Actively participate in individual supervision