Customer Service Rep

4 weeks ago

Casselberry, United States Rowland Pest Management, Inc. Full time $16 - $21
Job DescriptionJob Description

Rowland Pest Management in New Smyrna, FL is calling all positive and energetic individuals to apply to join our amazing office team as a full-time remote Customer Service Rep - Pest Control Office Assistant

WHY YOU SHOULD JOIN OUR TEAM

We are a reputable pest control company that invests in our team and offers a fantastic work environment. We pay our remote Customer Service Reps - Pest Control Office Assistants a competitive wage of $16.00 - $21.00 per hour. Our office team also enjoys great benefits, including full health insurance, paid time off (PTO), and paid training. Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management. Don't let us forget we provide free coffee and snacks to keep you fueled Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading

ABOUT ROWLAND PEST MANAGEMENT

We're a local family-operated company that proudly serves New Smyrna and beyond. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee.

We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together.

ARE YOU A GOOD FIT?

Ask yourself: Do you enjoy solving problems? Can you maintain positivity amidst changing work demands and pace? Are you self-motivated and detail-oriented? Do you bring positivity and energy to any situation? If so, please consider applying for this remote Customer Service Rep - Pest Control Office Assistant position today

YOUR LIFE AS A CUSTOMER SERVICE REP - PEST CONTROL OFFICE ASSISTANT

As a remote Customer Service Rep - Pest Control Office Assistant for our pest control company, you get to provide superb customer service to our clients and help keep our pest control office running smoothly. Your primary responsibilities include managing a high volume of calls, texts, emails, voicemails, and web requests while maintaining a high level of knowledge of our services to help meet the individual needs of our customers. Your positive, friendly disposition comes through in all your interactions as you respond to customer questions, proactively resolve problems, and seek to turn every dissatisfied customer into a happy one. You are introspective, and work to identify new business practices or suggest modifications to existing practices that could reduce the risk of customer cancellation. Additionally, you keep open lines of communication with management to ensure we are fulfilling our customers' expectations through exceptional service and care. At the end of the day, you are proud of the role you play on our team and enjoy seeing your hard work pay off in customers who are fully satisfied with our products and services.

WHAT WE NEED FROM YOU

  • 5+ years of verified customer service experience in a call center or similar fast-paced environment
  • Previous home services experience
  • Experienced in a general office, customer service, or sales role
  • Dispatch or routing experience
  • Strong verbal and written communication skills
  • Above average telephone skills and etiquette
  • Ability to work remotely

An understanding of pest control, rodent control, or termite control is a plus. Additionally, knowledge of PestRoutes and CallRail software is a plus. Finally, an understanding of service agreements, price points when negotiating, and familiarity with routing/scheduling software is a plus.

If you can meet these requirements and perform this remote customer service job as described above, we would be happy to have you as part of our office team

Location: 32168

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