Patient Account Sales Assistant

4 weeks ago

Bryan, United States Daavlin Full time
Job DescriptionJob DescriptionSUMMARY 
Processes patient orders of home medical products in the Daavlin Home Sales Division. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following.
 
  • Responsible for assisting patients and processing orders.
  • Responds to customer inquiries by phone, fax, email, text, mail, or chat.
  • Is knowledgeable about Daavlin products and therapies. Provides product information and ordering documents.
  • Assists patients in decisions regarding product selection and best purchase method according to their insurance situation. 
  • Monitors order progress and communicates with patients and doctors.
  • Performs verification of benefits / deductibles, files prior-authorizations as needed.
  • Sends referrals to distributors, as required. Maintains contact with distributor to assure that patient’s needs are met.
  • Follows up with patients to encourage order placement. Offers cash pricing and payment plans.
  • Performs pre-shipping call with patient, verifying shipping address as well as confirming product specifications.
  • All other duties as assigned.

SUPERVISORY RESPONSIBILITIES 
None

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 
A high school diploma is preferred, but not required. 

LANGUAGE SKILLS 
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to potential risk of electrical shock and/or ultraviolet exposure.
 

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