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General Manager
4 months ago
ROLE SUMMARY
The General Manager - Commercial Leasing and Facilities oversees the management of our owned and leased properties. The successful candidate will be responsible for ensuring the effective operation, maintenance, and management of our properties, as well as providing leadership and direction to the maintenance department. This role requires a strong understanding of facility management, exceptional organizational skills, and the ability to collaborate with internal and external stakeholders to deliver high-quality facilities and services.
KEY ROLE RESPONSIBILITIES
· Full spectrum experience of lease/contract agreements and tenant life cycle.
· Oversee the service operations functions and service sales delivery of the company, including the selling of work, planning, scheduling and dispatch of the technicians/mechanics, subcontractors, ordering and purchasing equipment and materials, and inventory stocking program.
· Collaborate with executive-level management in the development of performance goals and long-term operational plans
· Efficiently analyze, understand and communicate key performance indicators and related industry activity to assigned teams and company leadership, expand client relationships to capitalize on business growth opportunities, and partner with the sales team, on new business pursuits.
· Ensure and empower subordinates for clear and concise communications with company customers, including keeping customers appraised as to company offerings, services, schedules and requested work orders fulfillment.
· Oversee the recruiting, hiring, training and efficiency of facility services employees to build a cohesive, diverse leadership team dedicated to ongoing improvement of service delivery and client relationships.
· Facilitate management and departmental meetings on a regular basis to ensure communications and paperwork, process flow.
· Adherence and enforcement of company's policies and procedures, as well as, development of service processes to ensure operational model function.
· Enforcement of company's purchasing policy, semi-annual performance reviews, merit pay raises, discipline, administrative hiring input and service personnel termination.
· Ensure that the company's monthly sales/operations budgets are achieved through proper planning and management of all incoming sales leads and other referral sources available within the company. Establish company selling goals/budgets and objectives with the assistance of the president and sales manager.
· Oversee all company house accounts, growing house accounts each year.
· Strong focus on business partnership and high degree of discretion and confidentiality.
· Demonstrated organization skills with the ability to successfully manage multiple priorities in a dynamic environment.
· Ability to encourage and support leadership and growth in others. Team oriented, with the ability to build consensus and effective relationships in a cohesive business environment.
OTHER ROLE RESPONSIBILITIES
· Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
· Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
· Plan, monitor, and analyze the day-to-day performance of the operations to ensure efficient and timely completion of tasks
· Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
· Uphold organization policies and standards, ensuring legislative regulations are followed
· Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment
KNOWLEDGE, SKILLS & ABILITY
· Ability to perform work accurately and completely, and in a timely manner.
· Communication skills, verbal and written.
· Proficiency in MS Office.
· Ability to read and understand drawings and specifications.
· Knowledge of the means and methods of construction management.
· Knowledge of specific trades and scopes of work.
· Knowledge of Lean process and philosophy.
· Ability to build relationships and collaborate within a team, internally and externally.
· Strong client management service experience with excellent time management and prioritization, ability to focus on the clients’ most pressing needs
· Proven track record in the deployment and oversight of Facility Services and operation practices in a decentralized environment.
· Strong drive and determination in seeking and securing new business opportunities.
· Excellent communication, analytical and problem solving skills
· Strong interpersonal skills with the ability to foster 360˚ relationships and collaborate with functional leaders in order to achieve targeted customer satisfaction
EDUCATION
· Degree in business-related field preferred.
· Commercial Real Estate Designation Preferred
· In lieu of the above requirements, equivalent relevant experience will be considered.
EXPERIENCE
· A minimum of 10 - 15 years of progressively responsible business development experience in a high growth environment.
· Facility management experience required.
CERTIFICATIONS AND PROFESSIONAL AFFILIATIONS
· Successful completion of company training and role-specific professional development coursework, within required timeframe (Required).
WORK ENVIRONMENT
· Must be able to lift up to 10 pounds.
· May require periods of overnight travel.
· Must be willing to work non-traditional hours to meet project demands.
· Normal office environment, but may also be exposed to extreme conditions (hot or cold).
· Frequent activity: Sitting, Viewing Computer Screen.
· Occasional activity: Standing, Walking, Bending, Reaching above Shoulder, Pushing, Pulling, Climbing.
DISCLAIMERS
This role description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent.
All activities will be performed in support of the strategy, vision and values of Welty. Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this role at any time. All activities must be in compliance with Equal Employment Opportunity laws, and other laws and regulations, as appropriate.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 10 years
Schedule:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
