Partner Support Specialist

4 weeks ago


Irvine, United States ConsumerDirect, Inc. Full time
Job DescriptionJob Description

Position: Partner Support Specialist

About ConsumerDirect:

ConsumerDirect is the people-first-financial platform and creator of Smartcredit.com®, Scoremaster.com®, myLONA™, and Hogo®. We’re the first company to combine credit, privacy, money management, and identity protection all in one place, empowering everyday people to take ownership of their financial world. Download the Hogo® app and check us out

Position Overview:

As the Partner Support Specialist, you are the driver in setting up new partner accounts. Post-sale, you will build out our partner weblinks, conduct virtual trainings, and respond to any inquiries that funnel through our phones/emails. Your ultimate goal is to ensure our Partners receive the utmost customer service and that their needs are met to successfully achieve their business goals.

Job Requirements:

  • Coordinate Partner on-boarding processes.
  • Creating unique weblinks for each new partner onboard.
  • Schedule initial virtual training call and prepare all materials for training sessions.
  • Provide tech 1 support for all existing partners over the phone or virtually.
  • Cultivate Partner relationships by providing outstanding customer service.
  • Generate and send reports as requested by partners.
  • Maintain constant communication with Partners through various channels such as telephone, email, and social media.

Qualifications:

  • Bilingual English/Spanish.
  • Tech savvy – able to give over the phone tech support (Level 1).
  • At least 1 year of customer service experience or account management.
  • Able to problem solve with little to no direction using critical thinking skills.
  • Proficiency using the Microsoft Suite.
  • Ability to work independently and collaboratively in a cross-functional team.
  • Flexible to jump from project to project, keeping tabs of most duties.
  • Other duties as assigned.

Our Benefits:

  • 10 Paid holidays
  • 401K Retirement Savings Plan
  • Open time off policy (AKA unlimited vacation time)
  • Company contributions towards medical/dental/vision plans
  • $1500 annually contributed toward learning and development
  • Daily catered lunches, coffee, and snack bar
  • Opportunity to be a part of a great corporate culture - on OC's best places to work list 3 years counting

“ConsumerDirect embraces diversity, culture, and equal opportunity in a serious way. We are committed to promoting a workplace that represents a wide variety of, backgrounds, perspectives, skills and experiences.”



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