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Team Member Relations Specialist

2 months ago

Cleveland, United States JACK Cleveland Casino LLC Full time
Job DescriptionJob Description

Essential Functions

  • Functions as an internal consultant to assist management in identifying and resolving employee and manager questions/concerns while maintaining and respecting confidential information.
  • Conducts thorough employment-related internal investigations with union and non-union team members and/or departments and identifies appropriate resolution including performance consequences for investigations, up to and including separation of employment.
  • Maintains accurate and complete documentation on all investigations in an organized filing system.
  • Ensures timely and effective responses to employee relations issues through employee and management counseling, and preventative problem solving with department management
  • Ensures compliance and completion of entire ADA accommodation process. Works with Employee Service Center to ensure tracking reports for Leave of Absence(s) are updated and distributed to management team.
  • Engages employees with requests for accommodation and ensures the interactive process takes place in a thorough and timely manner.
  • Works with internal and external legal resources to investigate and respond to government agency claims including, but not limited to EEOC charges of discrimination, harassment or retaliation, Department of Labor, and/or charges of unfair labor practices filed with the National Labor Relations Board.
  • Ensures all legal documentation is read, responded to in a timely and accurate manner. All legal matters are maintained in organized filing system.
  • Administers unemployment claims administration process and participates in and schedules relevant parties for unemployment hearings.
  • Receives subpoena requests for information related to team members and guests and responds thoroughly and promptly.
  • Partners with management team in the administration of collective bargaining agreements.
  • Processes grievances and provides arbitration support, interpreting and ensuring compliance with the provisions of the collective bargaining agreements
  • Conducts exit interviews. Monitors departmental metrics to identify turnover trends and makes recommendations for positive change. Participates in employee retention programs and makes recommendations on how to reduce employee turnover (overall and less than 90 days).
  • Assists in performance management initiative ensuring leadership team is trained on coaching, corrective actions and performance review process.
  • Ensures all documentation is thorough, accurate and timely.
  • Provides training, education and counseling to the workforce on HR practices, policies and guidelines including programs such as new hire orientation, performance management programs, career planning, behavioral interviewing, and other critical HR topics.
  • Establishes credibility and trust with all levels of employees by developing professional working relationships.
  • Ensures team maintains compliance with all policies and procedures, collective bargaining requirements and employment/labor laws.
  • Tracks open/closed investigations and other legal matters in a timely and organized manner.
  • Assists with other Human Resources areas that may include; Training, Compensation, Rewards & Recognition, Risk and Safety, HRIS, and Benefits as required.
  • Coordinates and facilitates the Board of Review program, and assists in devising action plan and/or recommendations
  • Responds to Ethics Complaint calls promptly in order to address employee concerns through a corporate hotline.
  • Ensures HR property-wide visibility

Knowledge, Skills & Abilities

  • Must be able to work independently.
  • Must be able to sit, stand or walk for long periods of time (4 hours).
  • Must be able to respond calmly and make rational decisions when handling employee conflicts.
  • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
  • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
  • Respond to visual and aural cues.
  • Must have the manual dexterity to operate a computer and other necessary office equipment.
  • Must be able to tolerate areas containing dust, loud noises and bright lights.
  • Must be able to work varied shifts, weekends and holidays as needed.
  • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
  • Ability to speak distinctly and persuasively.
  • Must be able to read, write, speak, and understand English

Education and Experience

  • High school diploma or GED equivalent required.
  • Bachelor’s Degree in Human Resources or business-related field preferred.
  • Two to five years Human Resources experience required.
  • One to two years of employee relations experience preferred.
  • Available to work various shifts and a flexible schedule.
  • Working knowledge of labor and employment laws.
  • Proficiency required in Word, Excel, PowerPoint, and Outlook. Experience in Access preferred
  • Excellent written and verbal communication skills with all levels in the organization
  • Demonstrated organizational and planning skills.
  • Must be detail oriented.
  • Able to take ownership of project through completion.
  • Must have multi-tasking abilities.
  • Must have decision making abilities.
  • Able to react quickly and efficiently to newly presented demands.
  • Desire to collaborate and partner with team.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
  • Able to maintain a positive attitude while performing within stressful situations and handling complex emotional issues.
  • Ability to use deductive reasoning and analytical/critical thinking when working with departments on investigations, including sensitive issues such as harassment and/or violence
  • Requires the ability to incorporate creative and innovative approaches to various projects by taking initiative and working independently,
  • Must be 21 years of age.

Required Certification/License

  • Not Required