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Deposit Operations Administrative Assistant

3 months ago

Vineland, United States Century Savings Bank Full time
Job DescriptionJob DescriptionPosition SummaryUnder the general supervision of the VP/BSA Officer & Deposit Operations, the Administrative Assistant provides support to the Deposit Operations Department by performing daily tasks that contribute to the optimal delivery and performance of the bank's products and services in conformance with established Bank policies, procedures, strategies, and banking regulations. This position includes, but is not limited to, the following responsibilities:Role and Responsibilities· Reject/Return Item Processing · ACH and Check Dispute Processing · Account Documentation Review Process · Reg CC Check Hold Review · Review of Daily Maintenance Reports · Stop Payment Review and Maintenance · Inactive Account Review · Escheatment Processing · Levy/Subpoena Processing · Reclamation Processing · Research Request Processing · IRA Maintenance and Review · Interest Rate Change Processing · Decedent Account Processing · Bank Forms Update Processing · Safe Deposit Box Support · Lease/Security Account Setup and Maintenance · IOLTA Account Processing and Reporting

· Monthly Statement Messages Processing

· Wire Transfer Processing · Returned Mail Processing · Online/Telephone Customer and Branch Support (operational and electronic) · Social Security/Medicaid Account Verification Processing · Fraud Alert Reviews· Mailing of direct print notices· Voicemail Response· Verbal and written communication with customers.· Assists Electronic Banking as needed. · Performs other related duties as assigned, within the scope of their authority and expertise, to provide support to all employees and customers of the Bank.Qualifications and Education RequirementsCompletion of a High School education or equivalent is required, as well as a minimum of five years' experience at a retail banking institution. A general understanding of IRA, ACH regulations, as well as a familiarity with new account documentation, banking forms, and electronic banking systems. Must possess excellent customer service and problem-solving skills as well as excellent written and verbal communication skills. Must be detail-oriented, organized, and able to multi-task. Must have familiarity with Microsoft Office applications (including Word, Excel, Outlook and Teams) and be able to operate standard office equipment such as copiers, scanners, and fax machines.Preferred Skills

· Strong verbal and written communication skills.

· In-depth knowledge of IRA rules and processing.

· General understanding of all electronic banking applications.

· Strong competency with all Microsoft applications (Excel, Word, Outlook, Teams, etc.)

· Strong interpersonal skills, able to work with various levels of Bank employees.

· Strong mathematical skills.

· Strong problem-solving skills.

· Ability to embrace change (Flexibility).

· Trustworthiness and the ability to act with integrity.

Performance StandardsAn Annual Review will be completed by the VP/BSA Officer & Deposit Operations.TravelDaily travel may be required to other locations and employee must be able to work irregular schedules to meet the demands of the bank, which may include early morning, evening, and/or weekend hours. The Deposit Operations Administrative Assistant also may be required to represent or participate in company events and community related activities.Physical Demands/Work EnvironmentAny physical demands/work conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit or stand for prolonged periods of time, talk to customers, etc. The employee may occasionally be required to reach with hands and arms, stoop, kneel, or crouch. The employee may regularly lift and/or move up to thirty (30) pounds. Vision is required for this position. The noise level in the work environment is usually moderate.Century Savings Bank is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.All job requirements are subject to possible revision to reflect changes in the position requirements, or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their Supervisor/Manager, within guidelines and compliance with Federal and State laws. Continued employment remains on an "at-will" basis, in compliance with state law.