Medical Support Assistant
2 weeks ago
Job Quick Facts:
• Ref#: IC-MedSA-0354
• Profession: Medical Support Assistant (Telehealth Clinical Technician)
• Location: Durham, North Carolina
• Facility Type: Medical Center
• Job Type: Contract (1 year)
• Start Date: 9/30/2024
• Schedule: Mon-Fri, 8am-4:30pm
• Rate: $25/hr
Requirements:
• Active, unrestricted certification as a medical assistant
• Graduation from accredited Medical Assistant program
• 1 year experience as a Medical Support Assistant
• BLS
Responsibilities:
• Conduct medical appointment scheduling.
• Provide remote telehealth support to the clinical staff, patients and families in the clinical area and as needed throughout the continuum of care.
• Manage requests for information, determine appropriate action, and meet performance expectations.
• Respond to all inquiries and messages in a timely manner.
• Safeguard medical records by keeping under lock and also having computer screen inaccessible so all Privacy Act material is secured.
• Complete scheduling of patient appointments when assigned.
• Take appropriate action to update schedule with regard to cancellations, no-shows, and re-scheduling of patients.
• Review telehealth workload for timely and accurate capture and inform appropriate staff of actions required.
• Provide administrative and technical support for the department/section.
• Perform duties in accordance with the facility's policies and procedures.
• Additional duties as assigned by facility.
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