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Housekeeping Associate

1 month ago

Saint Charles, Missouri, United States Boyd Gaming Full time
Job Summary

We are seeking a highly motivated and detail-oriented Houseperson to join our team at Ameristar Casino Resort Spa St. Charles. As a Houseperson, you will be responsible for providing exceptional service to our guests and maintaining the highest standards of cleanliness throughout the hotel tower.

Key Responsibilities
  • Deliver exceptional internal and external guest service, ensuring a positive experience for all guests.
  • Maintain Ameristar's standards of cleanliness, adhering to established procedures and techniques.
  • Remove used laundry and trash from hotel rooms and attendant carts, depositing them in proper locations.
  • Assist guests with questions, problems, and requests in a timely manner, ensuring guest satisfaction.
  • Perform work in all areas according to established standards and techniques, proper and safe use of machines and chemicals, and customer service standards.
  • Report hotel room/public area facility problems related to structure, equipment, and plumbing to supervisor.
  • Ensure that attendant carts and housekeeping storerooms are supplied with all hard and soft goods in compliance with departmental Standard Operating Procedures.
  • Maintain proper documentation of all duties accomplished during a working shift, as directed.
  • Greet all guests throughout shift with proper salutation and pleasant expression.
  • Clean and maintain all guest areas, including hallways, stairwells, and vending areas.
  • Clean, stock, and maintain all storage areas.
  • Maintain a clean and orderly laundry depository area, sorting and placing soiled linens into appropriate carts.
  • Deliver filled soiled linen carts to the laundry facility at established times, daily.
  • Return clean linen to property from the laundry facility.
  • Provide accurate information about property, events, and promotions.
  • Perform other duties as assigned by management.
Requirements
  • Ability to communicate effectively with guests and team members.
  • Ability to clean and replenish soft and hard supplies.
  • Ability to effectively and efficiently move from floor to floor as needed.
  • Demonstrates knowledge of housekeeping practices and procedures.
  • Ability to communicate in English and understand directions.
  • Must be 18 years of age.
  • Must successfully pass background check.
  • Must successfully pass an alcohol and drug screening.