Account Coordinator
1 month ago
Job Summary: Account Coordinator facilitates the efficient operation of the assigned department by performing a variety of customer service, clerical, and administrative tasks
Duties/ Responsibilities:
- Monitor team mailbox(es), assign to appropriate Team Member(s) and maintain the box in an organized fashion
- Run Reports to recognize and produce actionable detail and then communicate that to the appropriate parties in a timely manner
- Provide a timely and professional customer service response to Customer and, at times, proactive communication
- Assist Customer Service with “Expedited” Shipments processing
- Work collaboratively with internal teams, including sales, operations, and customer service, to ensure seamless and efficient customer experiences
- Communicate with diplomacy to Customers such information as is appropriate
- Follow up with Task Owners to ensure deadlines are met on time
- Perform “End of Day” administrative, clerical and filing tasks
- Additional Duties as needed
- Ability to be flexible and adapt to change
- Excellent verbal communication skills.
- Excellent organizational skills and attention to detail.
- Good written communication skills.
- Efficient time management skills.
- Ability to thrive in a team environment.
- Ability to work independently and self-manage multiple tasks/projects with simultaneous deadlines in a fast-paced environment with frequent change
- Establish and maintain effective working relationships with both coworkers and leadership to include internal and external departments.
- Knowledge of Transportation/Logistics/Distribution operations a plus, but not required
- Prior use of Warehouse Management System (WMS) a plus but not required
- Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
- Can generate reports and maintain accurate, detailed records
- Ability to think critically and solve problems quickly and accurately
- High School diploma or GED
- 2-3 years experience in an administrative role
- Must be able to lift up to 15 pounds at a time.
- Prolonged periods sitting at a desk and working on a computer.
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