Billing & Customer Service Supervisor
1 month ago
To supervise and coordinate the daily operations of, and perform a variety of technical and professional accounting functions associated with, the company's direct bill account operations.
DUTIES & RESPONSIBILITIES
- Plan, coordinate, supervise, and monitor all daily direct bill account operations, including processing of insured’s payments, cancellations and reinstatements. Participate in planning company/department policies and procedures related to the assigned areas of responsibility.
- Supervise 5 to 9 employees; select and train new staff; plan and issue daily work assignments; monitor work in progress and check completed work; assist with difficult or unusual tasks or problems; evaluate job performance and develop staff; recommend salaries; plan staffing needs.
- Monitor and assist as needed with all delegated billing activities, dealing with a variety of problems that arise on a daily basis. Review and approve cancellations, reinstatements, and major or unusual transactions.
- Respond to a wide range of inquiries concerning account status and operating policies and procedures. Investigate and resolve problems.
- Communicate with agents regarding account questions and discrepancies: research discrepancies between agency and company records, and determine source of problem; initiate internal corrections to accounts and/or notify agents of problems and necessary corrections; perform overdue account collections activities; process payment of credits to agents; and so forth.
- Participate in computer system development as it pertains to billing, modifying and testing billing applications.
- Prepare regular and special reports as required.
- Perform various bill balancing and reconciliation tasks.
- Confer regularly with other department and company personnel to plan, coordinate and evaluate activities/systems, exchange information, explain policies and procedures, investigate and resolve problems, and the like.
- Performs other duties or special projects as required or as assigned.
SUPERVISION RECEIVED
General supervision is received from the Vice President Finance.
SUPERVISION EXERCISED
Functional and administrative supervision of 5 to 9 employees.
QUALIFICATIONS
- 3-4 years of relevant technical experience; previous leadership experience preferred; Bachelor’s Degree preferred
- Strong technical knowledge and knowledge of accounting, with some experience directly relevant to the insurance industry and direct billing function.
- Proficiency with Microsoft Office and data entry; experience with imaging systems preferred.
- Excellent supervisory and administrative skills.
- Ability to analyze and problem-solve and recommend or implement effective solutions.
- Ability to communicate effectively, both orally and in writing.
- Excellent planning, organizational, and time management skills.
- Ability to deal effectively/courteously with other company personnel as well as agents, insured, and others outside the company.
PHYSCIAL DEMANDS/WORKING CONDITIONS
- Predominantly sedentary office position in a professional setting with high frequency of keyboarding/computer work and phone use.
- The physical demands are minimal and typical of similar jobs in comparable organizations.
- The work environment is representative and typical of similar jobs in comparable organizations.
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