Customer Service

3 weeks ago

Montpelier, United States Vermont Mutual Full time
Job DescriptionJob Description

To perform a variety of clerical, technical and specialized accounting tasks associated with the processing of insurance policy payments, disbursements, account reconciliation and answering telephone calls related to billing.

DUTIES & RESPONSIBLITIES

  • Perform various clerical accounting tasks associated with a primary accounting function, requiring mastery of a number of technical policies and procedures related to that function.
  • Provide excellent customer service via phone by responding to a wide range of inquiries from agents, insureds and mortgage companies.
  • Open, sort, and screen incoming mail. Apply payments to policies, including unapplied cash received with new applications, ACH, credit card and sweep payments.
  • Prepare a daily banking deposit.
  • Prepare disbursement of payments for return premiums.
  • Review and process customer banking information for automatic payments to company.
  • Perform a variety of miscellaneous tasks, including transferring money, processing stop payments, check returns, write-offs and non-sufficient funds.
  • Prepare and use system generated reports.
  • Prepare reports, letters and accounting forms using Word, Document Manager and Excel
  • Process financial data in accounting software.
  • Organize and file information as needed.
  • Performs other duties or special projects as required or as assigned.

SUPERVISION RECEIVED

Moderate supervision is received from the Direct Bill Manager

QUALIFICATIONS

  • Associates Degree plus one or more years of relevant experience, or a combination of education and experience from which comparable knowledge and skills are required.
  • Basic bookkeeping and/or accounting knowledge and skills including completed courses desirable.
  • Strong math skills.
  • Customer service oriented.
  • Prior telephone customer service experience preferred.
  • Familiarity with computerized accounting systems and various software.
  • Good typing/data entry and other general clerical skills.
  • Ability to work effectively and cooperatively with a variety of company personnel, agents, insureds and others outside of the company.
  • Excellent with PC applications, including Microsoft Outlook, Word and Excel.

PHYSICAL DEMANDS/WORKING CONDITIONS

  • Predominantly sedentary office position in a professional setting with high frequency of keyboarding/computer work and phone use.
  • The physical demands are minimal and typical of similar jobs in comparable organizations.
  • The work environment is representative and typical of similar jobs in comparable organizations.

  • Service Manager

    6 days ago

    Montpelier, United States OPC Pest Service Full time

    Overview We're the Industry Leader Because of Leaders Like You. When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You...

  • Service Manager

    7 days ago

    Montpelier, United States OPC Pest Service Full time

    Overview We're the Industry Leader Because of Leaders Like You. When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You...

  • Customer Service Rep

    2 weeks ago

    Montpelier, United States Domino's Pizza LLC Full time

    Company DescriptionJob Description Hot job opening, fresh out of the Oven! We are happy that you are interested in joining the Domino's team! Domino's Pizza is the world leader in pizza delivery. We operate over 10,300 stores in over 70 countries and we are continuously growing! In our stores, team members learn about business, management and what it takes...

  • Customer Service Agent

    3 weeks ago

    Montpelier, United States Parsons Company Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Customer Service Agent

    5 days ago

    Montpelier, United States Parsons Company Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Customer Service Representative Montpeleir #3164

    3 weeks ago

    Montpelier, United States Domino's Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR)Customer Service Representative:25 Berlin St Montpelier, VT #3164The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first...

  • Customer Service Representative Montpeleir #3164

    2 days ago

    Montpelier, United States Domino's Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR)Customer Service Representative:25 Berlin St Montpelier, VT #3164The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first...

  • Customer Service Representative

    1 week ago

    Montpelier, United States National Life Group Full time

    Customer Service Representative at National Life Group Starting rate is $22/hr with additional pay for relevant skills and experience. After training this position allows for a hybrid work schedule with three days onsite (Monday, Tuesday and Wednesday) in our Vermont office. The Opportunity to Make a Difference We will train you to work directly with our...

  • UC Customer Service Rep I

    2 weeks ago

    Montpelier, United States State of Vermont Full time

    Overview The Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team! The Unemployment Insurance Customer Service Representatives I provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting...

  • UC Customer Service Rep I

    2 days ago

    Montpelier, United States State of Vermont Full time

    Overview The Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team! The Unemployment Insurance Customer Service Representatives I provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting...

  • Payment Center Customer Service Rep

    4 weeks ago

    Montpelier, United States National Life Group Full time

    Payment Center Customer Service Rep This role is located on our Vermont Campus Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve...

  • Payment Center Customer Service Rep

    2 days ago

    Montpelier, United States National Life Group Full time

    Payment Center Customer Service Rep This role is located on our Vermont Campus Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve...

  • Payment Center Customer Service Rep

    3 days ago

    Montpelier, United States National Life Group Full time

    **Payment Center Customer Service Rep** - This role is located on our Vermont Campus_ **Summary** We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group. You will empower customers by providing information, help to...

  • Payment Center Customer Service Rep

    3 weeks ago

    Montpelier, United States National Life Group Full time

    Payment Center Customer Service Rep This role is located on our Vermont Campus Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve...

  • Payment Center Customer Service Rep

    1 month ago

    Montpelier, United States National Life Group Full time

    Payment Center Customer Service Rep This role is located on our Vermont Campus Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve...

  • Payment Center Customer Service Rep

    1 day ago

    Montpelier, United States National Life Group Full time

    Payment Center Customer Service Rep This role is located on our Vermont Campus Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve...

  • Customer Service Delivery Driver

    4 weeks ago

    East Montpelier, United States Sherwin-Williams Full time

    This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering product Customer Service, Delivery Driver, Driver, Delivery, Service, Retail

  • Billing & Customer Service Supervisor

    2 weeks ago

    Montpelier, United States Vermont Mutual Full time

    Job DescriptionJob DescriptionTo supervise and coordinate the daily operations of, and perform a variety of technical and professional accounting functions associated with, the company's direct bill account operations.DUTIES & RESPONSIBILITIES Plan, coordinate, supervise, and monitor all daily direct bill account operations, including processing of...

  • Billing & Customer Service Supervisor

    2 months ago

    Montpelier, United States Vermont Mutual Full time

    Job DescriptionJob DescriptionTo supervise and coordinate the daily operations of, and perform a variety of technical and professional accounting functions associated with, the company's direct bill account operations.DUTIES & RESPONSIBILITIES Plan, coordinate, supervise, and monitor all daily direct bill account operations, including processing of...

  • Billing & Customer Service Supervisor

    6 days ago

    Montpelier, United States Vermont Mutual Full time

    Job DescriptionJob DescriptionTo supervise and coordinate the daily operations of, and perform a variety of technical and professional accounting functions associated with, the company's direct bill account operations.DUTIES & RESPONSIBILITIES Plan, coordinate, supervise, and monitor all daily direct bill account operations, including processing of...