Customer Support Specialist

4 weeks ago

El Cajon, United States Veridiam Full time
Job DescriptionJob Description

Veridiam is a strategic manufacturing partner with over 60 years of experience serving the aerospace, industrial, medical, and nuclear markets. Our roots were formed in the exacting nuclear and aerospace industries, expanded into Medical where we have supplied critical components to a global customer base. We currently provide elegant solutions across a broad range of customers and diverse markets. At Veridiam we recognize that talent is at the forefront of our organization and define who we are in today's industry.

POSITION SUMMARY

Develop and maintain business relationships with customers and/or clients by serving as subject matter expert, an internal advocate and a client liaison. Provide sales and marketing support to maintain customer satisfaction and improve and sustain business growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Interact with customers by phone, electronic mail or in person to provide basic or advanced information in response to inquiries about orders, accounts or details of complaints.
  • Maintain records of customer interactions or transactions, recording details or inquiries, complaints or comments and actions taken.
  • Process Requests for Quote (RFQ) and track progress.
  • Perform contract review, acknowledge customer purchase orders and facilitate information to applicable departments.
  • Perform data-entry of purchase orders in applicable systems.
  • Keep customer updated on status of delivery, potential delivery deadline misses and/or movement.
  • Provide customer feedback to appropriate internal parties, including production, engineering, supply chain, etc.
  • Assist in troubleshooting customer inquiries and/or complaints.
  • Maintain regular communication with customers.
  • Perform general office duties, such as filing, answering telephone calls and handling routine correspondence.
  • Demonstrates ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with company policies and procedures, goals and objectives, and accepts constructive feedback.
  • Other duties as assigned, requested or needed.

POSITION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Education and Experience:

  • High school diploma or General Education Development (GED).
  • Minimum 3 years general customer service/administrative support experience in manufacturing environment preferred or equivalent of education and experience.

Knowledge, Skills and Abilities:

  • Ability to operate computers programmed with software and or Microsoft office.
  • Read and comprehend verbal and written instructions.
  • Ability to maintain and engage in active listening.
  • Strong customer service orientation.
  • Ability to maintain organized files and workspace.

The above statements are intended to describe, in broad terms, the general functions and responsibility levels and characteristics of positions assigned to this classification. They should not be viewed as an all-inclusive list of duties and responsibilities. Management has the right to change duties at any time to meet business needs.

Veridiam offers competitive wage and excellent benefit package including medical, dental, vision, 401(k) (with company match) and basic life/AD&D. In addition to Paid Time Off, Holidays and career advancement opportunities.

Pay Rate: The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience with the industry, education, geographic location, etc.

Veridiam, Inc. is an Equal Employment Opportunity (EEO) employer and takes pride in a diverse environment.

“This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.”

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