Customer Service Rep

2 weeks ago

Saratoga Springs, United States Thomas Sanders Agency Full time
Job DescriptionJob Description

Join the Thomas Sanders Agency, a customer-focused organization dedicated to providing exceptional service to our clients. Our office is based in Saratoga Springs, Utah, where we have cultivated a warm and inviting atmosphere that extends to our hybrid remote work setup. At Thomas Sanders Agency, we believe in the power of building strong relationships with our clients and offering personalized solutions to meet their needs.

Must have current Property & Causality license.

bilingual a ++


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Retirement Plan

Hands on Training


Responsibilities

Must have current Property & Causality license.

bilingual a ++

Customer Inquiries: Address customer questions and concerns with empathy and efficiency.

Issue Resolution: Resolve customer issues promptly, ensuring a positive experience.

Communication: Maintain clear and professional communication with customers through various channels.

Customer Satisfaction: Ensure customer satisfaction by providing assistance and solutions that meet their needs.

Relationship Building: Cultivate strong relationships with customers to enhance loyalty and retention.

Continuous Improvement: Seek opportunities for professional growth and skill enhancement to deliver outstanding service.


Requirements

Must have current Property & Causality license.

Communication Skills: Excellent verbal and written communication skills to interact effectively with customers.

Customer Focus: Strong commitment to providing outstanding service and meeting customer needs.

Adaptability: Ability to work both remotely and in a team setting, maintaining high performance levels.

Problem-Solving Skills: Capacity to identify and resolve customer issues promptly and efficiently.

Team Player: Collaborative mindset with a focus on contributing positively to team dynamics.

Tech Proficiency: Comfortable using customer service tools and software to streamline processes.

Remote work available after some time in office.

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