PFS Customer Service Associate

3 weeks ago

Saratoga Springs, United States Saratoga Hospital Full time

Summary of position: Responsible for customer service duties including greeting customers, answering and directing incoming calls as well as performing skip tracing and insurance information follow-up.# Assists and resolves customers within department guidelines and policy. #Duties will also including compiling reports and preparing FINNOT (Final Notice) for mailing, financial assistance renewal letters and applications, collecting and posting payments from customers as well as from the mail.# Applies self-pay discounts according to our policy.# Also responsible for processing self-pay refunds, including all documentation necessary for refunds.# Works different reports out of Meditech, screens patients for Medicaid eligibility by looking on EPACES.# Distributes mail, and works returned mail and attorney requests.# Also responsible for office supply inventory. Assists with other tasks assigned by management or financial counselors. # Qualifications: High School Grad or GED required. #At least 1 year office experience and at least 6 months handling high volume phone calls is strongly preferred. Medical Office background preferred.# Medical terminology certificate preferred. Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.# Posts payments using KeyBank Back Office Familiar with payers and billing guidelines Working knowledge of Passport and patient eligibility verification. Working knowledge of explanation of benefits, CPT-4/HCPCS codes, and ICD 10 diagnosis codes Must be able to multitask while remaining professional, focused, composed and positive.# Excellent customer service skills and must display integrity, friendliness and compassion. Must have proficient computer skills. # Salary Range: $18.00 - $27.45 Pay Grade: 17 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.

Summary of position:

Responsible for customer service duties including greeting customers, answering and directing incoming calls as well as performing skip tracing and insurance information follow-up. Assists and resolves customers within department guidelines and policy. Duties will also including compiling reports and preparing FINNOT (Final Notice) for mailing, financial assistance renewal letters and applications, collecting and posting payments from customers as well as from the mail. Applies self-pay discounts according to our policy. Also responsible for processing self-pay refunds, including all documentation necessary for refunds. Works different reports out of Meditech, screens patients for Medicaid eligibility by looking on EPACES. Distributes mail, and works returned mail and attorney requests. Also responsible for office supply inventory. Assists with other tasks assigned by management or financial counselors.

Qualifications: High School Grad or GED required. At least 1 year office experience and at least 6 months handling high volume phone calls is strongly preferred.

Medical Office background preferred. Medical terminology certificate preferred.

* Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.
* Posts payments using KeyBank Back Office
* Familiar with payers and billing guidelines
* Working knowledge of Passport and patient eligibility verification.
* Working knowledge of explanation of benefits, CPT-4/HCPCS codes, and ICD 10 diagnosis codes
* Must be able to multitask while remaining professional, focused, composed and positive.
* Excellent customer service skills and must display integrity, friendliness and compassion.
* Must have proficient computer skills.

Salary Range: $18.00 - $27.45

Pay Grade: 17

Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.

  • Patient Financial Services Representative

    1 month ago

    Saratoga Springs, United States Saratoga Hospital Full time

    **Job Summary**: The Patient Financial Services Representative (PFS) is responsible for billing primary, as well as subsequent secondary and tertiary claims, to all third party insurance carriers listed on a patient account, utilizing multiple systems to ensure a clean claim is received and processed for payment. The position is also responsible for follow...

  • Patient Financial Services Representative

    2 weeks ago

    Saratoga Springs, United States Saratoga Hospital Full time

    Job Summary: The Patient Financial Services Representative (PFS) is responsible for billing primary, as well as subsequent secondary and tertiary claims, to all third party insurance carriers listed on a patient account, utilizing multiple systems to ensure a clean claim is received and processed for payment. The position is also responsible for follow up...

  • PT Customer Service Associate

    3 days ago

    Saratoga Springs, United States Hannaford Supermarkets Full time

    Address: USA-NY-Saratoga Springs-95 Weibel Ave Store Code: Store 08391 Customer Service (7248937) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...

  • HIS Denials Specialist

    4 weeks ago

    Saratoga Springs, United States Saratoga Hospital Full time

    Summary of Position:#Under general supervision of the Manager, Health Information Services, the Denials Specialist performs activities to ensure appropriate financial reimbursement for HIS inpatient services from payers.# This position provides a vital link between inpatient coding, clinical documentation improvement, Patient Access (PA) and Patient...

  • Customer Service Floor Associate

    7 days ago

    Saratoga Springs, United States Remark Holding Company Inc Full time

    Job DescriptionJob DescriptionDescription:This job is for our Wilton, NY location, visit www.bensonspet.com and click the Careers link to see other opportunities at Benson'sAt Benson’s Pet Center, it’s all about the pets! We have a perfect position for you if you love pets and are passionate about providing world-class customer service. Benson’s...

  • PT Customer Service Leader

    3 days ago

    Saratoga Springs, United States Hannaford Supermarkets Full time

    Address: USA-NY-Saratoga Springs-95 Weibel Ave Store Code: Store 08391 Customer Service (7248937) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...

  • PT Customer Service Associate

    1 week ago

    Saratoga, United States Hannaford Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...

  • Cashier/Customer Service

    2 weeks ago

    Saratoga Springs, United States Sportsman's Warehouse Full time

    Details ID: 21274 Posted: 05/13/2024 Expires: 05/31/2024 Department: Customer Service Shift Info Type: Part-time Shift(s): Varies Hours: Varies Wage Info Wage/Salary:Hourly Wage/Hourly: $10.00 Description Purpose of Position: A Cashier/Customer Service Associate is responsible for maintaining outstanding customer service as per Company...

  • Deli Customer Service

    1 week ago

    Saratoga Springs, United States Cardona's Market Full time

    Family owned for over 75 years, Cardona’s Market is an integral part of Albany’s hospitality industry with a reputation for great food and high quality service. We are committed to maintaining a culture that lives up to our history by investing in our team members through training and career development. If you are excited about creating great...

  • customer service rep

    7 days ago

    Saratoga Springs, United States Life Story Full time

    Job DescriptionJob DescriptionLooking for a CUSTOMER SERVICE candidate to:Recommending changes in products/services and company policy by evaluating results.Maintain records on customer sales.Deal with customer complaints by investigating issues and come up with solutions.Prepare reports and make recommendations to management.Keep management informed by...

  • Customer Service Attendant

    2 weeks ago

    Saratoga Springs, United States Wiggy Wash Car Wash Full time

    Job DescriptionJob DescriptionDescription:Car Wash AttendantAttention all car enthusiasts and clean freaks! We are currently seeking a fun-loving and hardworking Car Wash Attendant to join our team.Eligible for Quarterly Bonus Incentive Learning & Growth Opportunities! We want you to learn and grow everyday!Ways to Move Up! All of our Leaders started in the...

  • Customer Service Associate

    3 days ago

    Colorado Springs, United States Raising Cane's Full time

    Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $15.85-16.50 / hour As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the...

  • Customer Service Representative Nights and Weekend

    6 days ago

    Colorado Springs, United States Planet Fitness - PF Baseline Fitness Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsFree uniformsOpportunity for advancementJob SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesCustomer...

  • Store Customer Service Specialist

    2 weeks ago

    Saratoga Springs, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Store Customer Service Specialist

    4 days ago

    Saratoga Springs, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Customer Service Associate

    1 week ago

    Berkeley Springs, United States Blue Flame, Inc. Full time

    **About us** Blue Flame, Inc. is a small propane business in the four state region. We are professional, agile and customer-centric. Our work environment includes: - Casual work attire - On-the-job training - Relaxed atmosphere **Job Summary**: **Duties**: - Provide information about products and services - Process orders - Resolve customer complaints...

  • TSA Customer Service Representative

    2 weeks ago

    Saratoga Springs, United States Staples Full time

    **TSA Customer Service Representative** **Function: Retail Locations** **Address: 3035 Route 50 North Wilton Square** **City / State: Saratoga Springs, NY US** **Date Posted: March 3, 2022** **Type: Full-time** **Permanent / Contract: Regular** **Job Number: 1203910** Staples Connect focuses on our customer and our community, while empowering you to learn,...

  • Customer Service Representative

    6 days ago

    Saratoga Springs, United States FatCats Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeStarting Pay Range: $10/HrFull Time/Part Time: Part TimeAvailability: Must be able to work SundaysBenefits: 401k; Holiday Pay; Team Member Perks and Discounts!We are looking for an energetic, positive individual who thrives in a fun, fast-paced environment to be a Customer Service Representative...

  • Customer Service Representative

    1 week ago

    Saratoga Springs, United States Fatcats Full time

    Customer Service RepresentativeStarting Pay Range: $10/Hr Full Time/Part Time: Part Time Availability: Must be able to work Sundays Benefits: 401k; Holiday Pay; Team Member Perks and Discounts! We are looking for an energetic, positive individual who thrives in a fun, fast-paced environment to be a Customer Service Representative (CSR). The right person...

  • Customer Service Associate/Keyholder

    3 days ago

    Colorado Springs, United States CubeSmart Self Storage Full time

    Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance. The Assistant Property Manager is responsible for. Customer Service: Developing customer relationships b Customer Service, Keyholder, Associate, Service, Customer, Storage, Retail