Customer Experience Specialist

2 months ago

Philadelphia, United States Medtrics Lab Full time
Job DescriptionJob Description

Medtrics Lab is a healthcare education SaaS company dedicated to improving the operational efficiency of healthcare organizations. We are on a mission to create an engaged healthcare workforce that saves lives. Our platform empowers healthcare providers and administrators with tools that facilitate data management, analysis, and seamless operational workflows. As a company in the fast-moving startup environment, we are seeking self-motivated individuals who thrive in a fast-paced setting and are eager to embrace new challenges. Each role in our growing, dedicated team is crucial to achieving our ambitious goals. By prioritizing excellence and customer satisfaction, we are establishing ourselves as a leader in academic medicine. Join us if you want to make an impact in a company that treasures innovation, efficiency, and proactive problem-solving.

Requirements

Key Responsibilities:

    • Act as the primary point of contact for clients, assisting with product onboarding and providing ongoing support.
    • Collaborate closely with internal teams to gather client requirements and feedback, and communicate these to the development team to drive product enhancements and improvements.
    • Deliver product demonstrations and trainings to both new and existing clients, ensuring they have a comprehensive understanding of our software solutions.
    • Conduct regular check-ins with clients to foster strong relationships, uncover potential issues, and identify opportunities for upselling and cross-selling.
    • Stay up-to-date with industry trends and competitive landscape to provide valuable insights and recommendations to clients and internal teams.
    • Assist in the development of product documentation, user guides, and knowledge base articles.
    • Participate in conferences, trade shows, and other industry events to promote our products and build brand awareness.

Requirements:

    • Prior experience in a customer-facing role, preferably in the healthcare or software industry.
    • Excellent communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical audiences.
    • Strong problem-solving and analytical skills.
    • Ability to multitask and prioritize tasks in a fast-paced environment.
    • Self-motivated and proactive with a strong sense of ownership and accountability.
    • Bachelor's degree in a related field.

Benefits

Health Insurance

Vision

Dental

PTO

Option for hybrid schedule

  • Customer Experience Specialist

    3 months ago

    Philadelphia, United States nTech Connect, Inc. Full time

    Customer Experience Specialist in Philadelphia, PA at nTech Workforce **Location:** **Experience:** Not Specified **Job Description** **Terms of Employment** * W2 Contract, 12 Months (Likely Extension / Possible Conversion) * This position is 100% remote for the foreseeable future. Once deemed safe to be onsite, this individual should be comfortable...

  • Sales and Customer Experience Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Steven Singer Jewelers Full time

    Job Title: Sales and Customer Experience SpecialistThe ideal candidate will play a vital role in supporting the sales team, point-of-sale team, and brand at Steven Singer Jewelers. Responsibilities include providing exceptional customer service, assisting with sales tasks, coordinating orders, managing inventory, and more. The successful candidate will also...

  • Seasonal Customer Experience Specialist

    3 months ago

    Philadelphia, United States The Peach Truck Full time

    Description Join The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will include...

  • Seasonal Customer Experience Specialist

    3 months ago

    Philadelphia, United States The Peach Truck - Philadelphia Full time

    Job DescriptionJob DescriptionJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other...

  • Seasonal Customer Experience Specialist

    4 days ago

    Philadelphia, United States The Peach Truck Full time

    Join The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will include setting up our...

  • Customer Experience Specialist

    4 weeks ago

    Philadelphia, United States Medtrics Lab LLC Full time

    Medtrics Lab is a healthcare education SaaS company dedicated to improving the operational efficiency of healthcare organizations. We are on a mission to create an engaged healthcare workforce that saves lives. Our platform empowers healthcare providers and administrators with tools that facilitate data management, analysis, and seamless operational...

  • Customer Experience Specialist

    4 hours ago

    Philadelphia, United States Medtrics Lab LLC Full time

    Medtrics Lab is a healthcare education SaaS company dedicated to improving the operational efficiency of healthcare organizations. We are on a mission to create an engaged healthcare workforce that saves lives. Our platform empowers healthcare providers and administrators with tools that facilitate data management, analysis, and seamless operational...

  • Patient Experience Specialist

    7 days ago

    Philadelphia, Pennsylvania, United States Genesis Healthcare, Inc. Full time

    About Genesis Healthcare, Inc.We are a leading provider of healthcare services, offering a wide range of living options and professional clinical services.Our MissionWe are committed to delivering exceptional care and services to our patients and residents, while also providing a supportive and inclusive work environment for our employees.Job SummaryWe are...

  • HBC Customer Experience Specialist

    7 days ago

    Philadelphia, Pennsylvania, United States HBC Company Inc Full time

    About This PositionThe Customer Service Representative represents HBC Company Inc.'s ideals of service and quality to the customer. The representative responds to all assigned customer escalations, ensuring a timely response and resolution to issues, ensuring the customer's overall or HBC Company Inc. experience is a positive one.Key ResponsibilitiesRespond...

  • Customer Service Representative

    4 days ago

    Philadelphia, Pennsylvania, United States SP Plus Corporation Full time

    About the RoleWe are seeking a highly skilled and customer-focused Parking Experience Specialist to join our team at SP Plus Corporation. As a key member of our customer service team, you will be responsible for ensuring a seamless parking experience for our customers and facilitating the efficient flow of traffic through our facilities.Key...

  • Seasonal Customer Experience Ambassador

    4 days ago

    Philadelphia, Pennsylvania, United States The Peach Truck Full time

    Job SummaryThe Peach Truck is seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Specialist. As a key member of our team, you will play a critical role in providing exceptional service and fostering a positive environment for our customers.ResponsibilitiesSet up and maintain a visually appealing and...

  • Customer Service Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States PeopleShare Full time

    PeopleShare is actively seeking skilled individuals for the role of Customer Service Specialist.Position Overview:The Customer Service Specialist is responsible for addressing customer inquiries and resolving issues in a dynamic, high-demand setting, necessitating exceptional verbal and written communication abilities.Consistent attendance is vital to...

  • Customer Experience Specialist

    6 days ago

    Philadelphia, Pennsylvania, United States Spectra Experiences Full time

    Meet the Spectra Experiences StandardWe are seeking a skilled professional to join our team as a Restaurant Bartender. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service, interacting with colleagues, and maintaining a high standard of uniform presentation.Key Responsibilities:Follow bar pre-shift notes...

  • Customer Engagement Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States RSP Events Full time

    Job OverviewAre you passionate about providing exceptional service? Do you aspire to enhance your career while contributing to a dynamic team? We are seeking a dedicated Customer Engagement Specialist to join our outstanding workforce.At RSP Events, we value individuals who are driven and talented, eager to enjoy the benefits of their hard work. If you...

  • Customer Care Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States HBC Company Inc Full time

    Overview of the RoleThe Customer Care Specialist embodies HBC Company Inc.'s commitment to exceptional service and quality. This role involves addressing customer escalations promptly, ensuring that each interaction enhances the customer's experience with HBC Company Inc. The Specialist must thrive in a collaborative environment, possess excellent...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States PeopleShare Full time

    PeopleShare is seeking a Bilingual Customer Support Specialist in Philadelphia.Key Benefits for the Bilingual Customer Support Specialist:Receive weekly compensation.Enjoy a consistent schedule from Monday to Friday with no weekend shifts.Hybrid work model available post-training.Core Responsibilities for the Bilingual Customer Support Specialist:Oversee a...

  • Guest Experience Specialist

    4 days ago

    Philadelphia, United States Marriott Full time

    Additional Information Overnight Shift Job Number 24152560 Job Category Rooms & Guest Services Operations Location Element Philadelphia Downtown, 1441 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving...

  • Guest Experience Specialist

    2 months ago

    Philadelphia, United States Marriott International Inc Full time

    Job Number 24120653 Job Category Rooms & Guest Services Operations Location Element Philadelphia Downtown, 1441 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out....

  • Guest Experience Specialist

    2 weeks ago

    Philadelphia, United States Marriott International Inc Full time

    Additional Information Overnight Shift Job Number 24152560 Job Category Rooms & Guest Services Operations Location Element Philadelphia Downtown, 1441 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...

  • Guest Experience Specialist

    2 weeks ago

    Philadelphia, United States Marriott International Inc Full time

    Additional Information Overnight Shift Job Number 24152560 Job Category Rooms & Guest Services Operations Location Element Philadelphia Downtown, 1441 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving...