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Sales Supervisor: Ring Concierge

3 months ago

Los Angeles, United States Leap Full time
Job DescriptionJob Description

Our store teams are the heart of Leap We are looking for a driven Sales Supervisor for our Ring Concierge boutique coming to the Westfield Mall in Century City September 2024. This leader will play an integral role in developing a world class store team and delivering top notch customer experience. 

The Leap platform launches and operates insight-driven retail stores for modern/emerging brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankie’s Bikinis, Bad Birdies, True Classic Tees and many more. 

What We’re Looking For:

  • Influence and inspire a team to create memorable in store experiences and foster a positive environment
  • Execute action plans in partnership with the Store Leader to drive sales and client engagement 
  • Carry out visual merchandising standards and communicate with leadership on replenishment needs
  • Ensure store standards are maintained; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)
  • Support with activations and new store openings as needed
  • Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
  • Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures

Who YOU Are:

  • People Leader- effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.
  • Customer Obsessed/Hospitality Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
  • Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.
  • Collaborator- actively seeks and provides feedback, thrives on building relationships and working with teams. 
  • Professional- punctual, accountable and honest; takes initiative and demonstrates strong work ethic.
  • Brand Advocate/Category Expert- keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate employees + customers on product.
  • Detail Oriented- operates with high efficiency and effectiveness, consistently produces polished and quality work.

Job Requirements:

  • 1+ years of direct and/or indirect management experience
  • 2+ years of retail experience in luxury (accessories, jewelry, handbags, bridal); GIA certification preferred
  • Must be at least 18+ years of age
  • Keep an agile work schedule; including days, nights, weekends, holidays 
  • Maintain an active floor presence, including standing + walking for extended periods of time and comfortability using a ladder and lifting a maximum of 50 lbs
  • Follow LEAP's employee dress code policy & dress in long sleeved, all black business casual attire for their shifts.

Measures of Success:

  • Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
  • Clienteling: Client Outreach, Networking NPS (net promoter score)
  • Third Party Secret Shop Ratings
  • Ability to accomplish tasks + meet deadlines effectively

Leap Perks:

  • Employee discount + wardrobe allotment for participating Leap brands
  • Commission eligible
  • 401K
  • Accrued PTO for those eligible (blackout periods apply)
  • Medical, Dental & Vision benefits (must avg 32hrs+/wk)
  • Employee Assistance Program

Salary: $21/hr - $28/hr (DOE)

Please note that personal data may be shared with a third party for recruiting purposes. Further information regarding Leap's Privacy Policy and CCPA can be found on our website .

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

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