![The Inn at Little Washington](https://media.trabajo.org/img/noimg.jpg)
Sales and Reservations Agent
4 weeks ago
Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.
Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.
Why join our team:
We offer:
- Health, vision and dental insurance (full time employees)
- Paid time off (Full time employees)
- 401(k) retirement plan with match
- On-the-job training
- Employee education allowance
- Advancement potential
- Flexible schedules
- Employee appreciation events
- Complimentary uniforms
- Delicious “family” meals daily prepared by the chefs
- Referral bonuses
- Competitive pay
www.theinnatlittlewashington.com
POSITION SUMMARY:
The Reservations agent is responsible for assisting guests by serving as a brand ambassador being able to articulate services The Inn provides to offer wealth of knowledge to all guests. The Reservations Agent serves as the guests first interaction with The Inn and sets the tone for the experience to come. The agent assists the guest by helping them select the ideal experience of room and dinner reservation, while maximizing revenue. The Reservation Agent also serves as concierge, assisting the guest by answering questions about additional activities and attractions available in the area. Paramount to this role is providing guest service in accordance to Forbes 5-Star and AAA 5-Diamond standards.
ESSENTIAL FUNCTIONS
- Deliver guest service in accordance with Forbes 5-Star, AAA 5-Diamond, and Michelin 3-Star standards.
- Manage incoming phone calls and emails relative to room reservations, dinner reservations, and special requests. Includes the processing of online reservations, gift certificates, and general inquiries.
- Communicate with fellow Agents to ensure daily tasks are being completed and guest needs are being met.
- Complete reservation confirmations.
- Operate several computer-based reservation systems.
- Requires the ability to guide guests toward completion of a reservation by providing relevant information and answering questions.
- Consistently meet the Inn’s uniform and grooming standards.
- Requires the capacity for following written and verbal instructions and eagerness to learn.
- Maintaining Cleanliness of the department by regularly dusting, vacuuming the office as directed by the Reservations Manger.
- Ensuring the sanitization of the reservations workstation by cleaning and disinfecting the desk, computer and phone per standing SOP’s provided by the Reservations Manager.
- Consistently serve as an ambassador to The Inn at Little Washington in all interactions
- Other duties as assigned.
QUALIFICATIONS
- Hospitality experience is preferred, but not essential.
- Sales background preferred, but not essential.
- At least 1 year of experience in an office setting.
- At least 1 year of experience in guest/customer service.
- Ability to work flexible hours including evenings, weekends and holidays.
- Must be well-groomed and well-presented. All visible tattoos must be covered.
EXPECTED ATTITUDES & SKILLS
- Must be able to communicate with guests in a pleasant and professional manner.
- Must have the ability to multi-task and handle large call volume.
- Must possess excellent analytical, organizational, and time management skills.
- Must have the ability to prioritize and quick problem-solving skills.
- Being a role model, exhibiting curiosity, empathy, agility and entrepreneurial mindset.
- Having a passion for the brand by taking responsibility and ownership,
- Possessing excellent interpersonal skills and a professional demeanor.
- Refined communication skills; both verbal and written.
- Preferred ability to speak 2nd language, Spanish or French.
- Computer proficiency, preferable in Excel, Microsoft Word, Google, ResortSuite Retail
**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**
-
Reservations Agent
3 weeks ago
Washington, United States The Hay Adams Hotel Full timeReservations Sales Agents play a leading role in generating revenue for the hotel. They field nearly all inquiries for transient reservations (less than ten rooms per night) and must convert as many of these calls as possible into confirmed reservations. After quoting rates appropriate to specific requests, they must obtain agreement from the caller and...
-
Sales and Reservations Agent
7 days ago
Washington, United States The Inn at Little Washington Full timeSince 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next...
-
Home-Based Reservation Agent
2 months ago
Washington, United States Away From Home Travels 2 Full timeAre you brimming with wanderlust and dedicated to delivering unparalleled customer service? Here's your chance to embark on an exhilarating journey as a Home-Based Reservation Agent within the dynamic travel industry, partnering with our esteemed host agency.Key Duties:As a Reservation Agent, you'll play a pivotal role in transforming travelers' fantasies...
-
Home-Based Reservation Agent
3 weeks ago
Washington, United States Away From Home Travels 2 Full timeAre you brimming with wanderlust and dedicated to delivering unparalleled customer service? Here's your chance to embark on an exhilarating journey as a Home-Based Reservation Agent within the dynamic travel industry, partnering with our esteemed host agency.Key Duties:As a Reservation Agent, you'll play a pivotal role in transforming travelers' fantasies...
-
Reservation Supervisor
2 months ago
Washington, United States The Watergate Hotel Full timeJob DescriptionJob DescriptionThe HotelStep inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can...
-
Reservation Supervisor
3 weeks ago
Washington, United States The Watergate Hotel Full timeJob DescriptionJob DescriptionThe HotelStep inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can...
-
Reservations Supervisor
2 weeks ago
Washington, United States The Inn at Little Washington Full timeSince 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next...
-
Reservations Supervisor
4 weeks ago
Washington, United States The Inn at Little Washington Full timeJob DescriptionJob DescriptionSince 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and...
-
Reservations Supervisor
3 weeks ago
Washington, United States The Inn at Little Washington Full timeJob DescriptionJob DescriptionSince 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and...
-
Reservations Manager
3 days ago
Washington, United States The Inn at Little Washington Full timeJob DescriptionJob DescriptionSince 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and...
-
Sales Coordinator- Reservations/rooms
2 weeks ago
Washington, United States Rosewood Hotel Group Full time**General Information**: - Country/Region- United States of America- Province/City- Washington, DC- Location- Rosewood Washington D.C.- Department- Sales & Marketing- Job Type- Full-time Permanent**Competitive Benefits** Medical, Dental, Vision Benefits- Competitive Pay Rates- 401k Plan and up to 3% match after 1 year- Paid Time Off (Vacation, Holidays,...
-
Reservations Group Coordinator
2 weeks ago
Washington, United States The Watergate Hotel Full timeJob DescriptionJob DescriptionThe HotelStep inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can...
-
Sales Coordinator- Reservations/Rooms
3 weeks ago
Washington, United States Rosewood Hotel Group Full timeCompetitive Benefits Medical, Dental, Vision Benefits Competitive Pay Rates 401k Plan and up to 3% match after 1 year Paid Time Off (Vacation, Holidays, Sick and more) Complimentary Room Nights after 3 months Restaurant Discount- 50% off F&B after 3 months Complimentary Meal during your shift Life Insurance and AD&D Complimentary Short-Term Disability...
-
Sales Coordinator- Reservations/Rooms
2 weeks ago
Washington, United States Rosewood Hotel Group Full timeCompetitive Benefits Medical, Dental, Vision Benefits Competitive Pay Rates 401k Plan and up to 3% match after 1 year Paid Time Off (Vacation, Holidays, Sick and more) Complimentary Room Nights after 3 months Restaurant Discount- 50% off F&B after 3 months Complimentary Meal during your shift Life Insurance and AD&D Complimentary Short-Term Disability...
-
Director of Revenue and Reservations
2 weeks ago
Washington, United States The Inn at Little Washington Full timeJob DescriptionJob DescriptionSince 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits.Some of our awards include Michelin 3 Stars, Forbes 5 Stars,...
-
Entry Level Marketing Agent
4 weeks ago
Washington, United States Sales Bizlab Full timeAbout Sales BizlabAt Sales Bizlab we believe in the individuality of each client, therefore, the solutions that we provide are unique and molded to each of their specific needs. The root of our success lays in our extensive experience across different geographical locations, mediums and markets. Today, Sales Bizlab we enjoy a close relationship with each and...
-
Director of Revenue and Reservations
1 week ago
Washington, United States The Inn at Little Washington Full timeJob DescriptionJob DescriptionSince 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits.Some of our awards include Michelin 3 Stars, Forbes 5 Stars,...
-
Entry Level Marketing Agent
5 days ago
Washington, United States Sales Bizlab Full timeAbout Sales BizlabAt Sales Bizlab we believe in the individuality of each client, therefore, the solutions that we provide are unique and molded to each of their specific needs. The root of our success lays in our extensive experience across different geographical locations, mediums and markets. Today, Sales Bizlab we enjoy a close relationship with each and...
-
Entry Level Marketing Agent
1 month ago
Washington, United States Sales Bizlab Full timeJob DescriptionJob DescriptionAbout Sales BizlabAt Sales Bizlab we believe in the individuality of each client, therefore, the solutions that we provide are unique and molded to each of their specific needs. The root of our success lays in our extensive experience across different geographical locations, mediums and markets. Today, Sales Bizlab we enjoy a...
-
Entry Level Marketing Agent
4 weeks ago
Washington, United States Sales Bizlab Full timeAbout Sales Bizlab At Sales Bizlab we believe in the individuality of each client, therefore, the solutions that we provide are unique and molded to each of their specific needs. The root of our success lays in our extensive experience across different geographical locations, mediums and markets. Today, Sales Bizlab we enjoy a close relationship with each...