Director of Revenue and Reservations

Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

www.theinnatlittlewashington.com

SUMMARY

This position reports to the Director of Finance. The Director of Revenue and Reservations drives business to increase The Inn's total revenue along with managing the Reservations Department.

ESSENTIAL FUNCTIONS

Revenue

·       Manage and update daily rates and distribution for 365-day window.

·       Maximize RevPAR by analyzing past trends and future demands to set / adjust sales strategies.

·       Analyze and optimize distribution channels for the maximum benefit of market penetration.

·       Create, communicate, and distribute messaging and strategy for all consortia and OTA partners.

·       Develop cross promotional specials to capitalize on food and beverage and retail to drive occupancy

·       Work with partners internal and external to best potentiate new guest capture based on constant flow of offers.

·       Build and maintain between 3-5 special offers on website at all times.

·       Assure profitability indices for respective outlets are practical when building packages.

·       Create packages that shift seasonally and with target demographic in mind.

·       Drive the implementation of revenue generating methods to increase The Inn’s bottom line year-over-year revenue.

Reservations

·       Contribute to website content and maintenance of website content.

·       Update and manage inventory restrictions and allotments for all venues.

·       Work closely with the sales and e-commerce team to create eNewsletters, hotel packages, and other marketing venues.

·       Initiates policies to improve collaboration between the reservations team and key departments within the property to enable The Inn to deliver exceptional guest experiences.

·       Hire and train new Reservation agents.

·       Ensure that the Reservations team is maintaining property accolades and delivering service according to Forbes 5 Star and AAA 5 Diamond service standards.

·       Manage department scheduling and labor costs by taking overflow call when necessary.

·       Collaborate with the Director of IT and Special Events Manager to implement an online event calendar on The Inn’s Website.

·       Assist in the implementation and ongoing management of The Inn’s new dining room reservation software.

·       Create and distribute Daily Report.

·       Implement professional growth guidelines for reservation agents.

·       Ensure all reservation team members are adequately uniformed and meet The Inn’s grooming standards.

·       Explore and expand options for local activities to provide guests of The Inn with leisure activity options.

·       Demonstrate enthusiastic approach as a key member of management team to foster The Inn’s evolution.

·       Assist with Inn staff functions.

·       Attend meetings as invited by Director of Finance and General Manager.

QUALIFICATIONS

Required

·       Must possess excellent analytical, communication, organizational, and time management skills, and must have the ability to prioritize work.

·       Bachelor's degree, preferably in Hotel Management or Business Management.

·       Excellent spoken and written English

·       A minimum of 5 years of luxury hotel operations leadership experience in both Revenue & Reservations.

·       Computer proficiency, preferably in Excel, Microsoft Word, Google, Micros, Delphi, Opera.

·       Demonstrated track record of strong attention to detail and excellent communication skills.

·       Proficiency in labor cost control.

Desirable

·       Ability to communicate in a language other than English, preferable Spanish, or French.

SKILLS

Required

·       Strong interpersonal and communications skills, both verbal and written and the ability to work well with co-workers and the public.

·       Ability to present clear, concise and meaningful information to Owner, Guests, Executives, Managers and Team Members.

·       Ability to coach and mentor assistant Managers and line staff.

·       Ability to analyze, interpret and understand financial data.

·       Ability to solve practical and complex problems.

·       Ability to compute mathematical calculations.

·       Ability to use good judgment and maintain discretion and diplomacy while performing job duties.

·       Ability to promote positive relations with guests and staff.

·       Ability to remain calm, courteous and helpful.

·       Ability to think clearly and quickly.

·       Ability to prioritize, organize and follow-up.

·       Ability to maintain confidentiality of all guests and Inn information.

·       Ability to work cohesively with other departments.

TRAVEL REQUIRMENTS

·       Periodic need to use personal vehicle to attend off-site meetings, visit suppliers/vendors, or research local resorts and restaurants.

PHYSICAL DEMANDS

·       Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.

·       Have frequent need to perform standing and walking activities.

·       Vision requirements: constant need to view small print.

·       Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the Team Member occupying this position. Team Members will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**