Certified Guest Specialist
4 weeks ago
Under direction of General Manager, Restaurant Manager or Assistant Manager, effectively performs all job duties of a Guest Specialist and has successfully completed the Train the Trainer curriculum. The Certified Guest Specialist assists the management staff of the restaurant in training assigned Guest Specialist as well as continual coaching of Guest Specialist procedures while working.
Primary Duties
- Performs tasks as outlined in the Guest Specialist Job descriptions.
- Complies with all portion sizes, quality standards and company rules, policies and procedures.
- Maintains a sanitary work station.
- Identifies, portions and prepares food items for frying, baking or service.
- Uses knives, utensils and equipment to portion, cut, slice, dip, batter, bread, maintain holding temperature, fry or otherwise produce food in the fry station.
- Maintains awareness of operational policies and procedures and ensures compliance during assigned shift. Reports non-routine issues to General Manager, Restaurant Manager or Assistant Manager.
- Assists in ensuring company and operational policies and procedures are explained to employees, including safety and sanitation standards. Assists in monitoring safety conditions to ensure compliance to standards.
- Ensures control procedures are in place and being followed.
- Assists in initial training and follow-up training of employees, including OSHA and safety rules, and documentation of training that has occurred.
- Works with management to ensure all employees receive proper training materials.
- Assists management in directing the activities of the kitchen to ensure excellent product quality and service are in place.
- Assists in maintaining proper inventories, compliance with cash control procedures and completion of related accounting and administrative reports, as required.
- Assists management in ensuring the dining room, counter area and kitchen are fully prepped and prepared for meal periods.
- Assists in ensuring posted daily and weekly cleaning schedules are adhered to and updated.
- Assists in monitoring and implementing all Fair Employment procedures established by the company.
- Maintains regular and predictable attendance.
- May participate in new employee orientation.
Other Activities
- Performs other essential duties as assigned.
Education / Experience
Required:
- Prior experience as a Captain D’s Guest Specialist
- Excellent interpersonal and customer service skills
- Ability to convey information and provide responses to questions.
- Ability to manage multiple tasks.
- High school degree or equivalent
Licenses / Designations
Required:
- Must be a minimum of 16 years of age
- N/A
Physical / Mental Requirements
- Continuously utilizes speech, hearing, near vision, eye/hand coordination, color definition, and manual/bi-manual dexterity.
- Frequently stands, walks, reaches above shoulders, bends, lifts and/or carries up to 25 pounds and works closely with others.
- May require difficult work positions.
- Occasionally utilizes sense of taste and smell, far vision, and step stool; works around chemicals and cleaners; walks on uneven surfaces; lifts and/or carries up to 50 pounds; operates a vehicle.
Work Conditions / Hours
- Days and hours may vary according to business necessity, including weekends, evenings and/or holidays.
- Standard restaurant working conditions.
- May require travel by both automobile and air.
- May be exposed to extreme weather conditions during travel, including heat, cold, dust, rain, snow, etc.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g., emergencies, changes in workload, rush jobs or technological developments) dictate.
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