Rental Department Manager

Rental Manager - Fred Haas Nissan of Tomball

Fred Haas nissan is seeking a Rental Manager that will oversee the daily operations of the dealership's rental department. The Rental Manager will ensure the department achieves or exceeds all established Key Performance Indicators (KPI’s).

The Rental Manager is responsible for operating the department effectively within the financial objectives and operational procedures established by management. Also, the Rental Manager must manage within budgetary constraints in order to have a profitable department. Risk management, loss prevention, and expense control are core job functions of this position.

Essential Responsibilities

• Oversee the daily operations and sales functions of the department.
• Achieve established goals to include fleet utilization, revenue per unit, daily dollar average and profit per rental day.
• Ensure maximum profitability through effective utilization of the fleet and control of RT expenses.
• Ensure a daily physical fleet check is carried out and anomalies rectified.
• Manage rentals to minimize bad debt and maintain proper asset management.
• Oversee the proper security procedures for keys, equipment and assets.
• Respond to customer’s inquiries and/or issues.
• Monitor rental agreements to ensure correct rates and expenses are being charged, required information is collected and verified.
• Maintain productive working relationship and open line of communication all internal departments.
• Perform Fleet management activities such as establishing a unit ordering schedule, determining current wholesale value of fleet units, providing Used Vehicle Manager with list of units ready to sell to UCD.
• Meet with upper management on a regular basis to discuss current and proposed fleet to collaborate on TCUV/Used Vehicle needs.
• Plan, direct and monitor the preparation of returned vehicles for the next rental to ensure compliance with established quality assurance standards. Ensures all quality assurance standards are met.
• Ensure department records/reports are printed on a daily basis and filed accordingly.
• Ensure department procedural manuals and training information files are current.
• Ensure that daily and weekly rental receipts are audited and cross referenced with rental agreements.
• Ensure Monthly Reports are completed on timely accurate manner.
• Analyze branch activity to determine expenses; recommend and implement expense control solutions.
• Prepare, review various daily location and associate reports; recommend and initiate goals and actions.
• Oversee services offered to customers at the rental counter to include rental of vehicles, selling of incremental products.
• Assist in the development of new associates and the on-going performance assessment of current associates.
• Makes periodic sales calls to prospective accounts within assigned PMA locations.
• Participates in company marketing efforts and special company projects.
• Performs other duties as assigned.

Supervisory Responsibilities:

• Will participate in interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing and resolving issues to ensure customer service and quality standards are met.
• Will supervise one or more employees; carries out responsibilities in accordance with the organization's policies and applicable laws.

Recommended Qualifications, Education and/or Experience:

• Bachelor's degree from four-year college or university preferably with a concentration in marketing, sales, or business and 1 years of related experience; or equivalent combination of education and/or experience required.
• Two (2) years in the rental car industry, automotive or financial services industry preferred.
• Two (2) years in supervisory or management position preferred.
• Familiarity with concepts, procedures and processes typically used in automotive and financial services industries.
• Must possess a high degree of management, planning and organization skills. Demonstrate marketing skills and company product knowledge.
• Must possess a high degree of creativity to drive business revenue.
• Demonstrate financial acumen and understanding of financial reporting.
• Good organizational, clerical and verbal communication skills.

Competencies, Skills, Knowledge, & Abilities:

• Teamwork – Encourages and facilitates cooperation, pride, trust and group identity, fosters commitment and team spirit, and works with others to achieve goals.
• Influencing/Negotiating – Persuades others to accept recommendations, cooperate, or change their behavior, works with others toward an agreement, and negotiates to find mutually acceptable solutions.
• Interpersonal Relationship and Service Orientation –Demonstrated competency in working with a wide range of departments with diverse business needs, interests, expectations, and requirements.
• Planning and Evaluating – Organizes work, sets priorities, and determines resource requirements, determines short- or long-term goals and strategies to achieve them, coordinates with other organizations or parts of the organization to accomplish goals, monitor progress and evaluate outcomes.
• Problem Solving – Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and makes recommendations. Manages and resolves conflicts, grievance, confrontations, or disagreements in a constructive manner to minimize negative personal impact.
• Customer Service - Works with customers to assess needs, provide assistance, resolves problems, and satisfy expectations, knows products and services, and is committed to providing quality products and services.
• Diversity – Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce.
• Organizational Awareness – Knows the organization’s mission and function and how its social, political, and technological systems work and operates effectively with them including the program, policies, procedures, rules and regulation of the organization.
• Oral Communication - Expresses ideas and facts to individuals or groups effectively, makes clear and convincing oral presentations, listens to others, and facilitates an open exchange of ideas.
• Self-Management – Self-motivated. Sets well-defined and realistic personal goals, displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

(For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.)

Work Environment:

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.
• Required to exert physical effort in handling objects less than 30 pounds: rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc): rarely
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements: rarely
• Normal setting for this job is an office setting
• Travel required: must be able to travel within assigned market area (s).

* Is legally able to work in the United States.

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