Current jobs related to Software QA Analyst - Norcross - USAN

  • Financial Analyst

    1 week ago

    Norcross, Georgia, United States CoreCard Software Full time

    Job SummaryCoreCard Corporation is seeking a highly skilled Financial Analyst to join their team. This role will be responsible for providing timely and accurate accounting support, maintaining internal controls, and ensuring general ledger and financial reporting integrity.Key Responsibilities:Manage accounts payable and accounts receivable functions,...

  • Mold/PLM Analyst

    3 weeks ago

    Norcross, Georgia, United States Eurofins USA Environment Testing Full time

    Job Title: Mold/PLM AnalystWe are seeking a highly skilled Mold/PLM Analyst to join our team at Eurofins USA Environment Testing. As a key member of our laboratory team, you will be responsible for preparing and analyzing environmental samples according to scientific methodology in compliance with company Quality Assurance programs and SOPs.Key...

  • Mold/PLM Analyst

    4 days ago

    Norcross, Georgia, United States Eurofins USA Environment Testing Full time

    Job DescriptionEurofins USA Environment Testing is seeking a highly skilled and detail-oriented individual to join our team as a Mold/PLM Analyst. As a key member of our laboratory team, you will be responsible for preparing and analyzing environmental samples according to scientific methodology, ensuring compliance with company Quality Assurance programs...

  • Desktop Support Analyst

    1 month ago

    Norcross, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Desktop Support Analyst to become part of our team in the Banking industry, located in Norcross, Georgia, United States. As a Desktop Support Analyst, you will be responsible for supporting and maintaining our local and wide area network hardware and software, troubleshooting and resolving technical issues, and...

  • Senior Software Developer

    1 month ago

    Norcross, Georgia, United States Wisemen Multimedia, LLC Full time

    Job Title: Senior Software DeveloperWe are seeking a highly skilled Senior Software Developer to join our team at Wisemen Multimedia, LLC. As a key member of our development team, you will be responsible for designing, developing, and deploying complex software solutions using VB.NET and the.NET Framework.Responsibilities:Develop and support web applications...

  • Business Intelligence Analyst

    1 month ago

    Norcross, Georgia, United States Ole' Mexican Foods, Inc Full time

    Job Title: Report AnalystAt Ole', we're committed to delivering exceptional Mexican-inspired products with a focus on quality and freshness. As a Report Analyst, you'll play a vital role in enhancing operational efficiency and supporting decision-making processes by creating, maintaining, and improving reports and dashboards.Key Responsibilities:Report...

  • Report Analyst

    4 months ago

    Norcross, United States Ole' Mexican Foods, Inc Full time

    At Ole, our mission is to produce the finest Authentic Mexican inspired products with an unwavering commitment to quality and freshness. We believe that holding a seat at your dinner table is the ultimate compliment, and we strive to help families create wholesome, fun, and authentic eating experiences. This is an Onsite Position. Position Description:...

  • Staging & Configuration Analyst

    2 weeks ago

    Norcross, United States Insight Global Full time

    The Staging & Configuration Analyst performs a wide variety of tasks related to our Technology Solution Center including staging & configuration, depot repair and other technical hardware assembly functions. Responsible for the proper and accurate configuration of IT Hardware and meeting production goals.Primary Duties and Responsibilities:§ Updating status...

  • Staging & Configuration Analyst

    2 weeks ago

    Norcross, United States Insight Global Full time

    The Staging & Configuration Analyst performs a wide variety of tasks related to our Technology Solution Center including staging & configuration, depot repair and other technical hardware assembly functions. Responsible for the proper and accurate configuration of IT Hardware and meeting production goals.Primary Duties and Responsibilities:§ Updating status...

  • Sales Compensation Analyst

    6 days ago

    Norcross, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half HR Solutions is looking for Contract Sales Compensation Analyst located near Peachtree Corners, GA. The role the successful candidate to work onsite 4 days per week. This role has potential for contract to hire for a proven performer and based on business needs. You will be responsible for various tasks, including...

  • Business Intelligence Analyst

    2 weeks ago

    Norcross, Georgia, United States OLE' Mexican Foods Full time

    At OLE' Mexican Foods, we're passionate about creating authentic and delicious Mexican-inspired products that bring families together. As a key member of our team, you'll play a vital role in driving business growth and improvement through data-driven insights.We're looking for a skilled Report Analyst to join our team, someone who can design and develop...

  • Consumer Care Specialist

    1 month ago

    Norcross, Georgia, United States OLE' Mexican Foods Full time

    Consumer Care & GFSI Corporate AssistantOle Mexican Foods, Inc. is seeking a highly skilled Consumer Care & GFSI Corporate Assistant to join our team.Job Summary:The Consumer Care Coordinator is responsible for effectively handling all consumer and customer issues through our Consumer Care Corporate Quality System.Key Responsibilities:Primary contact with...

  • Consumer Care

    3 months ago

    Norcross, United States OLE' Mexican Foods Full time

    Ole Mexican Foods, Inc. is looking for a Consumer Care & GFSI corporate assistant to join our team! Position Summary: The Consumer Care Coordinator is responsible for the effective handling of all the issues that come from Consumers and Customers through the Consumer Care Corporate Quality System. Role Responsibilities: •Primary contact with consumers to...

  • Consumer Care Specialist

    1 month ago

    Norcross, Georgia, United States OLE' Mexican Foods Full time

    Job Title: Consumer Care CoordinatorOle Mexican Foods is seeking a highly skilled Consumer Care Coordinator to join our team. As a key member of our quality assurance department, you will be responsible for ensuring that consumer feedback is properly addressed and that our products meet the highest standards of quality and freshness.Key...

  • Consumer Care

    2 months ago

    Norcross, United States OLE' Mexican Foods Full time

    t Ole, our mission is to produce the finest Authentic Mexican inspired products with an unwavering commitment to quality and freshness. We believe that holding a seat at your dinner table is the ultimate compliment, and we strive to help families create wholesome, fun, and authentic eating experiences. Position Summary: The Consumer Care Coordinator is...

  • Consumer Care

    3 months ago

    Norcross, United States OLE' Mexican Foods Full time

    At Ole, our mission is to produce the finest Authentic Mexican inspired products with an unwavering commitment to quality and freshness. We believe that holding a seat at your dinner table is the ultimate compliment, and we strive to help families create wholesome, fun, and authentic eating experiences. Position Summary: The Consumer Care Coordinator is...

  • Consumer Care Specialist

    4 weeks ago

    Norcross, Georgia, United States Ole Mexican Foods, INC Full time

    Job SummaryOle Mexican Foods, INC is seeking a highly skilled Consumer Care Coordinator to join our team. As a key member of our Quality Assurance Department, you will be responsible for ensuring that consumer feedback is properly addressed and that quality issues are effectively resolved.Key ResponsibilitiesPrimary contact with consumers to ensure their...

  • Business Intelligence Analyst

    4 days ago

    Norcross, Georgia, United States OLE' Mexican Foods Full time

    At OLE' Mexican Foods, we're committed to delivering exceptional quality and freshness in our products. To achieve this, we're seeking a skilled Business Intelligence Analyst to join our team. This Onsite Position plays a vital role in enhancing operational efficiency and supporting decision-making processes by creating, maintaining, and improving reports...

  • Board Certified Behavior Analyst

    4 weeks ago

    Norcross, United States Heartlinks ABA GA Full time

    Every BCBA needs something else. Our support is individualized to YOU! Work for a company that will respect you! Work side by side with our Clinical Director who has been a BCBA for over 20 years.  All BCBAs Enjoy our Amazing Benefits: Hybrid positions Paid Time Off Make your own schedule! Professional Development Assistance Team collaboration and...

  • Board Certified Behavior Analyst

    4 weeks ago

    Norcross, United States Heartlinks ABA GA Full time

    Every BCBA needs something else. Our support is individualized to YOU! Work for a company that will respect you! Work side by side with our Clinical Director who has been a BCBA for over 20 years.  All BCBAs Enjoy our Amazing Benefits: Hybrid positions Paid Time Off Make your own schedule! Professional Development Assistance Team collaboration and...

Software QA Analyst

5 months ago

Norcross, United States USAN Full time
Job DescriptionJob DescriptionSalary:

Overview

USAN is a revolutionary contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all employees by creating a supportive, flexible, and collaborative work environment. We have a high-performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family. 

USAN is seeking a dedicated and driven individual to join our team as a Software QA Analyst. As a Software QA Analyst specializing in Interactive Voice Response (IVR) Testing, you will play a crucial role in ensuring the high-quality performance of our IVR applications. Your responsibilities will include manual testing of IVR applications, call flow analysis, and continuous improvement of the IVR experience. If you are a detail-oriented, analytical thinker who is passionate about delivering top-notch customer interactions, we encourage you to apply.


Duties 

  • Conduct end-to-end manual testing of IVR applications to ensure functionality, reliability, and quality.
  • Analyze call flows, identify issues, and provide recommendations for process improvements.
  • Collaborate with cross-functional teams to ensure IVR systems align with business requirements.
  • Create and execute test plans and test cases
  • Document and report defects, issues, and areas of improvement
  • Make CX driven recommendations for customer journey improvements
  • Collaborate with BA and Dev teams to understand IVR requirements and provide feedback.


Basic Qualifications 

  • Bachelor’s degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technical-related field. 
  • Strong written and verbal communication skills. The candidate must communicate with all levels of the organization including team members, management, customers and third-party vendors 
  • Ability to work independently and in a team, with a strong sense of ownership.
  • Strong technical and analytical skills 
  • Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines 
  • Detail-oriented 
  • 3-5 years Microsoft Office 365 products (Outlook, Word, heavy Excel)


Preferred Qualifications 

  • Bachelor’s degree in Computer Science or Information Systems 
  • Background in SDLC
  • Knowledge of testing methodologies, tools, and best practices.
  • Experience with call flow analysis and understanding of IVR processes
  • 1-2 years of Software Quality Assurance experience
  • Fluent in Spanish 

    

Job Benefits:  

  • Competitive compensation program  
  • Outstanding benefits package (including medical, dental, vision and life insurance)  
  • 401(k) plan  
  • Excellent holiday/vacation plans  
  • Employee Referral Bonus Program  
  • Annual performance-based bonus