Front Office Manager

3 weeks ago

Wilmington, United States The Quoin Hotel Full time
Job DescriptionJob Description

We are currently looking for a talented Front Office Manager at The Quoin Hotel in Wilmington, Delaware. The ideal candidate will match our culture, be an “out of the box” thinker, exhibit great leadership skills, and have a passion for an entrepreneurial culture.

Our candidate must be a team player with exceptional technical and communication skills. You must love to be “hands on” and not prefer supervising from your desk. This person will need to have a good sense of project and time management skills. Strongest candidates will have a hospitality background and experience in a supervisory role.

Key attributes of our Front Office Manager:

  • A person who enjoys a fast-paced work environment and can respond quickly and smartly.
  • Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regard to service and processes.
  • A person who is able to blend an authentic, unique, and personalized service with a professional approach.
  • Someone who thinks and acts like an entrepreneur and will take care of the hotel and guests as it was their own.

Job Description:

  • The Front Office Manager actively contributes to the overall operation of the hotel by demonstrating strong leadership, organization, and understanding of brand standards.
  • Operate all aspects of the property in the absence of the General Manager by following brand standards and established operating procedures as set forth by leadership.
  • Assist the GM to achieve maximum profitability through active cost and labor control.
  • Carry out and assist with inspections of rooms, public areas and back of the house on a regular basis to ensure brand standards are maintained at all times.
  • Assure the highest standards of security for residents and employees.
  • Facilitate all departmental work schedules
  • Actively recruit and assist with the hiring of hourly team members.
  • Conduct employee performance evaluations as prescribed.
  • Ensure all team members are trained to maximize service, productivity and efficiency.
  • Hold regularly scheduled meetings to promote communication between departments, which leads to maximum guest satisfaction and financial performance.
  • Oversee established procedures to maximize productivity and control inventories for all departments.
  • Manage Customer Satisfaction Surveys, including uploading guest information and responding to reviews regularly. Responsible for overall hotel guest satisfaction and setting goals to achieve specific objectives.
  • Review all customer comments and feedback, ensure that immediate action has been taken, and formulate solutions to prevent recurring dissatisfaction.
  • Assist with Accounts Payable duties by ensuring timely payment to vendors while managing individual line expenses

Experience and Education:

  • Minimum of 4 years management experience (preferably in the hotel/corporate suites industry).
  • Business Administration Degree preferred.
  • Self-starter with an entrepreneurial spirit.
  • Command of English Language- both spoken and written.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Punctuality and regular and reliable attendance.
  • Experience with cost controls and yield management.
  • Ability to work a variety of varying schedules (PM and Weekend availability)


Benefits

  • Full Comprehensive Affordable Healthcare Benefits
  • 401(K) Retirement Savings
  • Paid Vacation, Personal Time Off

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