Front Office Supervisor

4 weeks ago

Wilmington, United States The Quoin Hotel Full time

We are currently looking for a talented Front Office Supervisor for **The Quoin Hotel**,** who enjoys the hospitality industry and supervising a team.Key attributes of our Front Office Supervisor:
- A person who enjoys a fast paced work environment and can respond quickly and smartly.
- Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regards to service and processes.
- A person who is able to blend an authentic, unique, and personalized service with a professional approach.
- Someone who thinks and acts like an entrepreneur and will take care of the hotel and its guests as it was their own.
- The position requires the supervision of the day-to-day Front Office operations to ensure the highest level of service to our guests, while maximizing room revenue and occupancy.
- Keeps the Front Desk team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures compliance with all Front Office policies, standards and procedures.
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information for property and local attractions.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

**Requirements**:

- Previous Front Office supervisory experience.
- Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Computer knowledge in Windows environment as well as proficiency in property management system.
- Experience with cost controls and yield management.
- Ability to work a variety of varying schedules.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.

**Benefits**
- Full Comprehensive Affordable Healthcare Benefits
- 401(K) Retirement Savings
- Paid Vacation, Personal Time Off

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