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Client Engagement Manager

2 months ago

boston, United States Cigniti Technologies Full time

Introduction

Are you passionate about driving innovation in quality engineering and eager to work with cutting-edge technologies? At Cigniti, a leading force in the quality engineering space and a proud member of the Coforge family, we’re not just shaping the future – we’re defining it. If you're ready to elevate your career and make a significant impact on global enterprises, this is your opportunity.


About the Role:

We are seeking a highly skilled and experienced Client Engagement Manager (Director/ Sr Director) for our Boston Facility. The successful candidate will be responsible for acting as a technical liaison between prospects, clients, digital engineering teams and management.

Responsibilities:

1. Client Relationship Management:

- Build and maintain strong relationships with clients

- Understand client needs, goals, and pain points

- Develop and execute client engagement strategies

2. Account Management:

- Manage multiple client accounts simultaneously

- Partner with sales teams to identify new sales opportunities and upsell/cross-sell services

- Partner with sales teams to Develop and manage account plans

3. Communication and Collaboration:

- Serve as primary point of contact for clients

- Communicate project updates, timelines, and deliverables

- Collaborate with internal teams (sales, delivery, support)

4. Thought Leadership and Innovation:

- Bring the latest industry trends and thought leadership to the table for the client.

- Enable ideation and come up with the next set of ideas to improve maturity or progress