Night Auditor

3 months ago

Littleton, United States OCI Hospitality Full time
Job DescriptionJob Description

Essential Duties and Responsibilities

  • Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
  • Registers and processes guests upon arrival and departure
  • Demonstrates telephone courtesy and professionalism   
  • Attentively listens to guests and anticipates any additional needs or concerns
  • Maintains clean and professional appearance of public areas and hotel office   
  • Uses appropriate selling techniques to maximize revenue and occupancy  
  • Completes daily management operations reports
  • Ensures all guest accounts are complete and accurate
  • Demonstrates a working knowledge of all services and facilities of the hotel and local area
  • Complies with the hotel's standard operating procedures and policies
  • Assists in monitoring and upholding procedures for safety of guests and hotel team members  
  • Assists team members and other departments as needed to contribute to operational efficiency
  • Delivers amenities and general assistance to guests as requested

Qualifications

  • Strong interpersonal and communication skills
  • Strong organizational skills and attention to detail
  • Ability to handle stressful situations with poise and professionalism
  • Conduct work-related functions in a professional manner 

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