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Automotive BDC Representative

3 months ago

Poway, United States Pedder Auto Group Full time $42,000 - $78,000
Job DescriptionJob DescriptionDescription:

The Pedder Automotive Group was founded in 2008. The automotive group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.


Our Auto Group is proud to offer a comprehensive benefit package including:

  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • Several Supplemental Offerings
  • Life Insurance
  • Local Discount Programs
  • Employee Assistance Program
  • 401(K)


Position Summary


The Communications Specialist is responsible for introducing our business to the public. We are looking for positive, magnetic team players with a drive to succeed. This position will work as a liaison between our customers and sales team to promote new sales opportunities.

Requirements:

What you’ll need to be successful:

  • Ability to build a friendly relationship over phone, text, email or chat.
  • Write professional, custom emails, or text messages to potential customers.
  • Time management skills, ability to handle multiple communications at once.
  • Monitor personal daily, weekly and monthly sales and statistics.
  • Maintain and communicate exceptional product and inventory knowledge to our guests.
  • Work collaboratively with others in a team based environment.
  • Efficiently record all customer interaction activity.
  • Maintain and improve product and dealer knowledge through dealer provided learning.
  • Facilitate timely follow up on all internet leads.
  • Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation.

What you bring:

  • Genuine interest in providing an exceptional customer experience.
  • Self-starter, professional and punctual.
  • Friendliness, enthusiasm, reliability, with a positive "team-player" attitude, excellent communication skills, both written and verbal.
  • The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
  • Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
  • Prompt responses to internet inquiries with courtesy, accuracy and professionalism.
  • An occupational license may be required for this position.