Client Care Coordinator

3 weeks ago


Centre Hall, Pennsylvania, United States S.T.O.P. Restoration Full time
Job Title: Client Care Coordinator

About the Role:
We are seeking a highly organized and customer-focused Client Care Coordinator to join our team at S.T.O.P. Restoration. As a Client Care Coordinator, you will be responsible for providing exceptional customer service, coordinating restoration projects, and ensuring timely communication with clients and stakeholders.

Key Responsibilities:
  • Answer phones, complete job paperwork, schedule work, and dispatch technicians.
  • Job documentation and making sure our CRM is updated daily with job notes, signed documents, and email communication.
  • Job Reports including photo reports, estimates, and equipment reports.
  • Support Marketing efforts with mailings and emails.
  • Keep customers, adjusters, management, and staff informed of job progress and next steps.
  • Daily review of all job documentation by team to make sure everything is recorded properly for insurance compliance.
  • Coordinate teams and vendors on mitigation and contents projects.
  • Ensures customer satisfaction throughout job project.
  • Sends thank you cards to customers and contacts.

Requirements:
  • Must be tech savvy and comfortable learning industry-specific software, including our CRM and other job-related software.
  • Customer Service Oriented & friendly.
  • Must be punctual and reliable.
  • Must be able to work 8:00 to 4:30 Monday through Friday.
  • At least 2 years customer service experience.
  • Familiar with MS Word, Excel & Outlook.

Compensation Package:
  • Hourly Pay $17-19 per hour. Commensurate with Experience.
  • PTO of 12 days per year that is accrued. 3 days after 90 days.
  • 401K with a 3% Employer match. Eligible after 90 days.


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