Client Care Coordinator
3 weeks ago
About the Role:
We are seeking a highly organized and customer-focused Client Care Coordinator to join our team at S.T.O.P. Restoration. As a Client Care Coordinator, you will be responsible for providing exceptional customer service, coordinating restoration projects, and ensuring timely communication with clients and stakeholders.
Key Responsibilities:
- Answer phones, complete job paperwork, schedule work, and dispatch technicians.
- Job documentation and making sure our CRM is updated daily with job notes, signed documents, and email communication.
- Job Reports including photo reports, estimates, and equipment reports.
- Support Marketing efforts with mailings and emails.
- Keep customers, adjusters, management, and staff informed of job progress and next steps.
- Daily review of all job documentation by team to make sure everything is recorded properly for insurance compliance.
- Coordinate teams and vendors on mitigation and contents projects.
- Ensures customer satisfaction throughout job project.
- Sends thank you cards to customers and contacts.
Requirements:
- Must be tech savvy and comfortable learning industry-specific software, including our CRM and other job-related software.
- Customer Service Oriented & friendly.
- Must be punctual and reliable.
- Must be able to work 8:00 to 4:30 Monday through Friday.
- At least 2 years customer service experience.
- Familiar with MS Word, Excel & Outlook.
Compensation Package:
- Hourly Pay $17-19 per hour. Commensurate with Experience.
- PTO of 12 days per year that is accrued. 3 days after 90 days.
- 401K with a 3% Employer match. Eligible after 90 days.
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