Client Care Coordinator

2 weeks ago


Centre Hall, Pennsylvania, United States Stop Restoration Full time
Job Overview

We are seeking a highly organized and customer-focused Client Care Coordinator to join our team at Stop Restoration. As a key member of our service team, you will play a vital role in ensuring seamless communication and exceptional customer service throughout the job project.

Key Responsibilities
  • Manage job documentation and update our CRM system with accurate and timely information.
  • Coordinate with technicians, vendors, and customers to ensure efficient job progress and customer satisfaction.
  • Support marketing efforts by assisting with mailings and email communications.
  • Provide excellent customer service by keeping customers, adjusters, management, and staff informed of job progress and next steps.
  • Review and ensure accuracy of job documentation to meet insurance compliance requirements.
Requirements
  • Must be tech-savvy and comfortable learning industry-specific software, including our CRM and other job-related tools.
  • Excellent customer service skills and a friendly demeanor.
  • Punctuality and reliability are essential.
  • Ability to work 8:00 to 4:30, Monday through Friday.
  • At least 2 years of customer service experience.
  • Familiarity with MS Word, Excel, and Outlook.
Compensation Package
  • Hourly pay: $17-19 per hour, commensurate with experience.
  • PTO: 12 days per year, accrued after 90 days.
  • 401K with a 3% employer match, eligible after 90 days.


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