Customer Success Representative
2 months ago
The Customer Success Rep is all about making sure all customers get the value they pay for throughout their relationship with the business.
You will stay close to the customers, making sure they’re feeling happy about the purchase they’ve made, from the moment they’ve set their eyes on your product/service, to the moment after they’ve made the purchase, and for the entire lifetime of the product.
You must be proactive in your approach, meaning that you’re focusing on helping identify any occurring issues and facilitating customers to reach their goals. In time, your role is to build close long-term relationships with your customers, not only providing them with meaningful solutions but also ensuring that they’re having the best experience possible with their purchase.
Key Responsibilities:
- Maintain relationships with customers by reaching out to them routinely
- Monitor customer activity related to the product or services they have subscribed to or purchased.
- Aid customers through onboarding, implementation, and training sessions
- Perpetually maintain efficient internal and external communications in a customer-goal-oriented manner.
- Cross sell and upsell products to existing members
Job Requirements
- 2+ years of direct customer service experience
- Technical skills and affinity for solving technology issues when assisting customers
- Ability to understand customer requirements, identity, upsell, cross-sell and address customer needs
- Team player with a high level of integrity
- Strong listening and communication skills with the ability to be the voice of the customer in our team
- Proactivity, resilience & organizational accuracy
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