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Customer Service Representative

2 months ago

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Job DescriptionJob Description

Customer Service Representative

Company: Strive Pest Solutions
Location: Las Vegas, Nevada

About Us:

Strive Pest Solutions is a leading provider of pest control services, dedicated to ensuring our customers live and work in pest-free environments. We pride ourselves on our exceptional customer service and our commitment to effective and eco-friendly pest control solutions. Join our team and be part of a company that truly values its employees and customers.

Position Summary:

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team. The successful candidate will be responsible for handling all customer service tasks, scheduling appointments, following up with customers, and managing all customer interactions to ensure the highest level of satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Schedule and confirm appointments for pest control services.
  • Follow up with customers post-service to ensure satisfaction and address any concerns.
  • Manage and update customer records in our database.
  • Resolve customer complaints and issues efficiently, escalating when necessary.
  • Provide information about our services, pricing, and policies.
  • Collaborate with the pest control team to ensure seamless service delivery.
  • Maintain a positive and empathetic attitude toward customers at all times.
  • Identify opportunities to improve customer service processes and procedures.

Qualifications:

  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Proven experience in a customer service role, preferably in a related industry.
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Proficiency in Microsoft Office Suite and customer service software (e.g., CRM systems).
  • Ability to remain calm and professional in stressful situations.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement savings plan with company match.
  • Ongoing training and professional development opportunities.
  • Friendly and supportive work environment.