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FLOATING MANAGER Automotive Store Manager

4 months ago

Louisville, United States PARC Auto Group Full time
Job DescriptionJob DescriptionBenefits:
  • Company paid life insurance
  • Company paid disablity
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance


Great benefits and a very competitive salary Managers can earn over $150,000 a year (includes bonus)

Floating Managers can travel to other locations across our network.


Parc Auto LLC dba Meineke Car Care is searching for motivated and results-oriented individuals to join our team as Automotive Store Managers. In this role, you'll play a crucial role in ensuring the smooth operation of our automotive repair shops, leading a team of technicians, and delivering exceptional customer service.

Responsibilities:


  • Customer Service:
    • Greet and consult with customers, accurately diagnose vehicle problems, and explain repair options in a clear and concise manner.
    • Ensure a positive customer experience by exceeding expectations and fostering trust.
    • Resolve customer concerns and complaints promptly and professionally.
    • Build strong customer relationships and generate repeat business.
  • Team Leadership:
    • Provide effective leadership, coaching, and development for a team of automotive technicians.
    • Motivate and inspire your team to achieve high performance standards.
    • Delegate tasks effectively and ensure deadlines are met.
    • Foster a positive and collaborative work environment.
  • Shop Operations:
    • Oversee all aspects of daily shop operations, including scheduling, parts inventory management, and service quality control.
    • Ensure efficient workflow and prioritize jobs to meet customer needs.
    • Maintain a clean, safe, and organized work environment.
    • Monitor technician performance and conduct regular performance reviews.
    • Adhere to all company policies and procedures.
  • Sales & Revenue Generation:
    • Develop and implement strategies to increase sales and profitability of the shop.
    • Meet or exceed sales goals assigned by the district manager.
    • Upsell additional services to customers based on their needs.
  • Administrative Duties:
    • Prepare service estimates and invoices.
    • Process customer payments and handle cash flow management.
    • Maintain accurate shop records and documentation.
    • Stay informed of industry trends and best practices.

Qualifications:


  • Minimum of 2-3 years of experience in automotive service management or a related field.
  • Proven track record of success in exceeding sales goals and profitability targets.
  • Strong leadership skills with the ability to motivate and coach a team.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong customer service orientation with a focus on exceeding customer expectations.
  • In-depth knowledge of automotive repair procedures and diagnostics (preferred).
  • Ability to work independently while also being a strong team player.
  • Proficient in computer software applications (e.g., Microsoft Office Suite, shop management software).
  • Valid driver's license and a clean driving record (may be required).