Call Center Representative
4 weeks ago
Job Summary
The Call Center Representative you are the first point of contact between our current patients and potential new patients. You are responsible for handing patient inquires, scheduling appointment and ensuring a positive customer experience.
Essential Functions:
- Answering phone calls and making patient appointments
- The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each call
- Notify management of any customer complaints
- Document conversations with each customer in our EMR system
- Processing payments via phone
- Verify/update patient information when scheduling a new patient or existing patient
- Check voicemails frequently throughout the day and return patient calls accordingly
- Conduct research to provide answers for customers to resolve their issues
- Work cross functionally with the practice management team to ensure accurate scheduling.
- Handle difficult situations tactfully
- Work incoming/ outgoing referrals
- Comply with HIPAA Requirements
- All other duties assigned ‘
Education, Skills, and Experience:
- High School Diploma or GED required
- 1-3 years of medical office experience
- Excellent Computer (basic competency, excel, email, etc.) and typing skills required
- Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language.
- Ability to multitask, learns and assimilate new information and adapt to practice changes quickly.
- Exceptional organizational skills
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift a minimum of 15 pounds at times.
-
Call Center Representative Class
4 hours ago
Bethlehem, United States Sequential Tech Full timeOur Mission We are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business. We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core. Agents provide potential and existing...
-
Call Center Representative 9.16.2024 Class
2 weeks ago
Bethlehem, United States Sequential Tech Full timeJob DescriptionJob Description Our MissionWe are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business. We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.Agents provide...
-
Client Services Center Representative
2 months ago
Bethlehem, United States Peoples Security Bank and Trust Company Full timeIf you are looking for a great place to work, and reach your potential, look to Peoples Security Bank & Trust. We continue to grow and are always looking for the right people to join our team. #TeamPSBT Our Client Services Center Representatives provide telephone and email support for customers and branch staff as needed; provide direct service to the...
-
Customer Service Representative
2 months ago
Bethlehem, United States Chubb Full timeJob Description We're looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations: Whitehouse Station, NJ Phoenix, AZ O'Fallon, MO If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and...
-
Healthcare Operations Manager
2 days ago
Bethlehem, Pennsylvania, United States Bethlehem South Nursing&Rehab - Bethlehem, PA Full timeAbout the RoleWe are seeking a highly skilled and motivated Nursing Home Administrator to join our team at Bethlehem South Nursing&Rehab in Bethlehem, PA. As a strategic driver of business excellence, staff excellence, clinical excellence, and customer excellence, you will play a critical role in ensuring the highest level of care and compassion to our...
-
Outreach Lab Representative
4 weeks ago
Bethlehem, United States St. Luke's Hospital Full timeSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...
-
Remote Customer Service Representative
2 months ago
Bethlehem, United States VIMO INC Full timeJob DetailsJob Location Bethlehem, PA - Bethlehem, PA Remote Type Fully Remote Position Type Full Time Salary Range $14.50 - $16.00 Hourly Job Category Customer Service Remote Customer Service Representative It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite...
-
Patient Service Representative
3 months ago
Bethlehem, United States St. Lukes Health Network Full time***St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission* *of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and...
-
On-Call Direct Support Professional
4 weeks ago
Bethlehem, United States Resources for Human Development Full timeJob DescriptionJob DescriptionDescription:The Direct Support Professional is responsible for safety and supervision of our consumers with Intellectual Developmental Disabilities, Behavioral health histories to facilitate healthy and socially acceptable behaviors while living in community-based sites. This position will coordinate with clinical staff,...
-
Customer Service Representative
3 months ago
Bethlehem, United States myHR Partner Full time** Customer Service Representative** Customer Service Bethlehem, PA **Description** 41% of Americans currently have medical debt. Thats crazy! At **AblePay Health**, our customers are our members, and we are on a mission to help them with the epidemic of rising healthcare costs. To support our rapid growth, were on the hunt for a values-driven **Customer...
-
Senior Customer Care Representative
1 month ago
Bethlehem, United States OraSure Full time** Senior Customer Care Representative** ** OraSure Technologies Bethlehem, Pennsylvania, United States (On-site)** ** Posted 3 weeks ago** Full-time Customer Service Medical Equipment Manufacturing Sign in to easily apply to **Senior Customer Care Representative** - **OraSure Technologies** with your saved information. You can also . Senior Customer Care...
-
Assistant Center Manager
2 months ago
Bethlehem, Pennsylvania, United States Goodyear Full timeGoodyear. More Driven. IMMEDIATELY HIRING – APPLY TODAY Thank you for your interest in a career at Goodyear Commercial Tire & Service Centers. We are a service and retreading market leader with over 200 Commercial Tire Ce nters and Truck Care Centers located across the United States. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. We have the...
-
Sales Representative
4 hours ago
Bethlehem, Pennsylvania, United States Masters Home Solutions Full timeAbout Masters Home SolutionsMasters Home Solutions is a reputable, family-owned business with a rich history dating back to 1957. We specialize in providing top-notch services, including roofing, one-day bath installations, windows, doors, siding, and solar solutions.We are seeking highly motivated and results-driven individuals to join our sales team. As a...
-
Registered Nurse, Patient Service Representative
2 months ago
Bethlehem, United States St. Lukes Health Network Full timeRegistered Nurse, Patient Service Representative page is loaded **Registered Nurse, Patient Service Representative** **Registered Nurse, Patient Service Representative** locationsBethlehem, PA - 1417 8th Avenue time typeFull time posted onPosted Today job requisition idR077124 ***St. Luke's is proud of the skills, experience and compassion of its employees....
-
Customer Support Representative
5 days ago
Bethlehem, Pennsylvania, United States GEODIS Group Full timePosition Title: Customer Support RepresentativeJob Category: OperationsOverview:GEODIS Group stands as a premier global Supply Chain Operator, dedicated to fostering a multitude of career pathways. As a member of the GEODIS team, you will engage directly with a diverse array of products from numerous clients across various sectors, including retail,...
-
Maintenance Technician Fulfillment Center
1 week ago
Bethlehem, United States Qurate Retail Group Full timeThank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands - QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven...
-
Member Services Representative
2 weeks ago
Bethlehem, United States Planet Fitness Full timeBenefits: Free uniforms Health insurance Training & development Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members...
-
Client Services Representative
5 days ago
Bethlehem, Pennsylvania, United States St. Luke's University Health Network Full timeAt St. Luke's University Health Network, we take pride in the dedication, expertise, and empathy of our team members. Our employees are our greatest asset, committed to fulfilling our mission of providing exceptional care to those in need, educating healthcare professionals, and enhancing access to services for all individuals, regardless of their financial...
-
Nursing Home Administrator
2 days ago
Bethlehem, Pennsylvania, United States Bethlehem South Nursing&Rehab - Bethlehem, PA Full timeAbout the RoleThe Nursing Home Administrator (NHA) is a strategic leader responsible for driving business excellence, staff excellence, clinical excellence, and customer excellence at the nursing center. This role is a key position in ensuring the delivery of high-quality healthcare services and fostering a culture of care and compassion.Key...
-
Human Resources Representative
6 days ago
Bethlehem, United States C&S Wholesale Grocers Inc Full time**Position Overview** Keep our communities fed. Our focus is simple but meaningful, from our distribution centers to our offices every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. As a Human Resources Representative, you will be responsible for providing administrative and operational HR support...