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![The Global Ambassador Hotel](https://media.trabajo.org/img/noimg.jpg)
Front Office Supervisor
3 months ago
Why The Global Ambassador
Competitive rates
Benefits available when you work 25 hours per week-including medical, dental, vision and more
Paid time off
Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is a new 141-room luxury hotel featuring five unique dining experiences, an exclusive members club, and a bespoke fitness and wellness center. With relaxed and upscale dining options, guests, locals, and members will enjoy unrivaled service and culinary experiences. Join our team in redefining luxury hospitality in a timeless destination.
What You'll Do
Maintains a friendly, professional, cheerful and courteous demeanor at all times
Exercise daily supervision and skillful coordination of front office personnel
Oversee guest arrival and departure experiences, handle transactions and address a variety of guest inquiries
Fully resolve guest issues, ensuring 100% guest satisfaction
Monitor occupancy, rates, and bookings using PMS system
Participate in recruitment of new front desk staff, coupled with hands-on involvement in instruction and training processes
Enforce standards for guest service, quality, standards, compliance, and safety
Prepare schedules, payroll, and evaluations for front office team
Conduct daily meetings and facilitate functional inter-departmental communication
Manage room blocking, room assignments, and inventory
Own the manger-on-duty role, supervising others and overseeing any issues that may arise
Supervise billing and credit limit to ensure the precise receipt of funds for the hotel
Qualifications
3+ years front desk experience required
Supervisory experience in hospitality preferred
Excellent communication and customer service skills
Strong leadership, training, and team building abilities
Proficient with property management systems and software
Highly organized with ability to multitask
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
We use eVerify to confirm U.S. Employment eligibility.