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Service Advisor

5 months ago

Wasilla, United States Midas Alaska Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Paid time off

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for a Service Advisor to work directly with Shop Manager assist in directing all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Shop Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities


As a Midas automotive Service Advisor, you will assist in directing all automotive and general service technicians in the operation of the shop, including:

  • Deliver exceptional customer service while listening and consulting customers
  • Following up with customers, services requested, estimated completion times etc.
  • Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts
  • Deliver and discuss pricing estimates with customers as well as promoting shop service specials
  • Assist Shop Manager in making sure all estimates are done using correct parts and labor codes
  • Other duties as assigned
Qualifications


  • A minimum of 1 year of customer service experience
  • A minimum of 1 year of point-of-sale experience
  • Some general automotive knowledge
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Ability to work a flexible retail schedule including Saturdays
  • Valid drivers license